Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 111 days ago

Customer Service Executive

Al Tadawi Healthcare Group24 open roles

Where
Dubai
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ExecutiveAl Tadawi Healthcare Group · Dubai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Al Tadawi Healthcare Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 111 days ago

The posting

Job Title: Customer Service Executive

Department

Customer Service / Front Office

Location

Dubai, United Arab Emirates

Reports To

Customer Service Supervisor / Front Office Manager

Job Summary

The Customer Services Representative is responsible for providing excellent customer service to patients and visitors while ensuring smooth front desk and patient registration operations within the healthcare facility. The role involves handling appointments, patient inquiries, registration, billing coordination, and maintaining a professional and patient-centered experience in compliance with DHA regulations and organizational standards.

Key Responsibilities

Patient Registration & Reception

  • Welcome patients and visitors in a professional and courteous manner.
  • Register patients accurately in the hospital/clinic management system.
  • Verify patient identification, insurance details, and required documents.
  • Ensure all patient information is updated and maintained confidentially.

Appointment & Call Handling

  • Schedule, confirm, reschedule, and cancel patient appointments.
  • Handle incoming calls, emails, and patient inquiries efficiently.
  • Coordinate with doctors, nurses, and departments regarding appointment availability and patient flow.
  • Provide patients with information regarding services, timings, and procedures.

Insurance & Billing Coordination

  • Verify insurance eligibility and approvals when required.
  • Coordinate with insurance and billing departments for patient transactions.
  • Inform patients about payment policies and required documentation.
  • Collect payments and issue receipts as per company procedures.

Customer Experience

  • Address patient concerns and complaints professionally and escalate when necessary.
  • Maintain high standards of customer satisfaction and service excellence.
  • Support patient experience and engagement initiatives.
  • Ensure a welcoming, organized, and professional reception environment.

Compliance & Administration

  • Ensure compliance with DHA regulations, patient confidentiality, and organizational policies.
  • Maintain accurate records and daily reports.
  • Follow infection control and healthcare safety standards.
  • Support administrative and operational tasks as assigned.

Qualifications

  • Bachelor’s Degree or Diploma in Business Administration, Healthcare Administration, or related field.
  • 1–3 years of customer service or front office experience, preferably in a healthcare facility in the UAE.
  • Knowledge of healthcare customer service processes and medical insurance procedures.
  • Familiarity with DHA standards and healthcare systems is an advantage.
  • Proficiency in Microsoft Office and hospital management systems.
  • Excellent communication skills in English; Arabic is an advantage.

Skills & Competencies

  • Customer service orientation
  • Communication and interpersonal skills
  • Professional appearance and conduct
  • Problem-solving abilities
  • Attention to detail and accuracy
  • Ability to work under pressure
  • Teamwork and coordination
  • Time management and multitasking
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Al Tadawi Healthcare Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Al Tadawi Healthcare Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Al Tadawi Healthcare Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.