Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 hours ago

Customer Service Supervisor

Alamo Group93 open roles

Where
Seguin, TX, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service SupervisorAlamo Group · Seguin, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alamo Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Alamo Group postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Alamo Group median: 12 days open

The posting

Why Alamo Group?

Alamo Group® has been supplying mowers to the governmental, agricultural, and commercial turf markets for over 50 years. We are one of the world's largest manufacturers of tractor-mounted mowers, brush-cutters, and other similar equipment made for right-of-way clearing, roadside vegetation management, and grounds maintenance. Alamo Group has a wide array of products including rotary, flail, and sickle bar mowers. Our best-in-class boom mowers are offered with many types of cutting heads to accommodate the challenges our customers face.

Alamo Industrial offers competitive pay and a wide range of employee benefits including:

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Savings Program with a Company Match
  • Profit-Sharing
  • Paid Vacation, Sick Leave, and Holidays
  • Company Paid Short and Long-Term Disability Programs
  • Wellness Programs
  • Employee Assistance Programs
  • Training and Development Programs
  • Employee Tuition Reimbursement and Dependent Scholarship Programs
  • And much more!

Position Summary:

Under general direction, the Customer Experience Supervisor leads the development and implementation of company-wide initiatives that strengthen customer relations, improve satisfaction, and build long-term brand loyalty. This role combines strategic planning and cross-functional collaboration with hands-on oversight of active cases, technical support, parts expediting, warranty analysis, and proactive account management. They will collect and analyze customer feedback and operational data to identify problem areas, implement process improvements, and drive measurable results across the organization.

Essential Functions of the Job:

  • Oversees and tracks all active cases to maintain forward momentum and drive successful outcomes.
  • Conducts follow up communication, calls and emails on active and recently completed cases.
  • Create company-wide goals to improve customer experience.
  • Meet with management to discuss potential plans and initiatives to implement.
  • Build a streamlined customer experience across all departments.
  • Identify ways to increase customer satisfaction and build brand loyalty.
  • Identify problem areas within the company and find solutions for them.
  • Network with company stakeholders and business leaders to develop better strategies for customer experience.
  • Collect and analyze data to make well-informed business decisions.
  • Gather feedback, such as surveys from customers, to learn more about their experience with the company.
  • Motivate team members to meet company goals and push for success.
  • Performs various customer service functions including answering phones, computer order entry, expedited/tracking parts orders, customer assistance in determining correct service parts required and technical support. Expedite parts on back order using computer to source parts locations.
  • Provides technical advice and assists customers on operational, mechanical, and repair of products / components by identifying make and model of unit and analyzing performance problem(s). Determines appropriate part / part numbers and corrective action needed. Assists in ordering parts.
  • Manages assigned accounts proactively on a daily basis.
  • Assist in warranty claim accuracy and root cause determination.
  • Ability to work hands-on troubleshooting technical problems.
  • Travels to customer locations to conduct training and customer/technical assistance.

Knowledge, Skills and Abilities (KSA’s):

  • Excellent communication skills required, both verbal and written.
  • Commitment to the highest level of customer satisfaction is essential.
  • Good Human Relations skills necessary.
  • Must be able to prioritize assignments and the general workload, work under pressure, and meet goals/objectives.
  • Strong analytical skills to properly assess data and draw conclusions from it in order to identify consumer trends and patterns.
  • Qualitative and Quantitative analysis of data and the ability to use both to guide business decisions.
  • Good project management skills required, along with the ability to establish company-wide goals.
  • Must be able to implement processes and root cause analysis action plans.
  • Good leadership skills required, ability to problem solve, persuade and motivate is essential.
  • Excellent computer and math skills required.
  • Strong ability to work effectively with work teams across the Company.
  • Strong understanding of the financial impact of decisions with respect to budgets, contracts and Company objectives.
  • Must be flexible, goal-oriented and highly organized.
  • Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.
  • Must be able to conduct training sessions to a group or one-on-one.
  • Bi-lingual is a plus.

Education and Experience:

  • Bachelor’s degree in Technical or Engineering fields preferred.
  • 3 year’s service management experience in a customer support, technical support, and/or project management role.
  • 3-5 year’s service management experience with Associates Degree.
  • 5-8 year’s service management experience with no degree.

Core Competencies for Leaders:

  1. Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
  2. Leading People / Teamwork: Ability to design and implement strategies which maximize employees’ potential and foster high ethical standards in meeting the team, division, and corporate objectives.
  3. Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
  4. Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
  5. Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement.

Working Conditions:

  • While performing the duties of this job, the employee is regularly required to sit or stand for prolonged periods.
  • Must be able to work under pressure and meet deadlines.
  • Must be able to work overtime, weekends and/or holidays as required to complete job assignments.
  • Required to wear personal protective equipment while performing work in production area.
  • Must be able to travel if required. Approximately 20%.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Alamo Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Alamo Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Alamo Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.