Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 8 hours ago

Technical Service Representative

Alamo Group85 open roles

Where
Mukwonago, WI, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Service RepresentativeAlamo Group · Mukwonago, WI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alamo Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: first seen 8 hours ago

The posting

Super Products LLC is currently accepting applications for a Technical Service Representative at our Mukwonago, WI location. The Technical Service Representative provides technical after-sales support through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability for Super Products vacuum trucks.

Super Products Offers:

  • Day 1 Medical, Dental and Vision Insurance
  • 1st Shift Hours
  • Profit Share
  • Company provided uniforms
  • New, clean, safe facility
  • Growing, successful company
  • Plus a full, comprehensive benefit package including:
  • Matching 401K
  • Paid Holidays, Sick Time and Vacation
  • Gym membership reimbursement
  • Company paid life insurance, STD and LTD
  • Educational assistance and dependent scholarship programs
  • And more!

CHECK OUT OUR OPENINGS & APPLY TODAY!

Super Products Career Site

CHECK OUT OUR COMPANY VIDEO!

Super Products Company Video

Join the Super Team!

Super Products LLC, an Alamo Group Company, is a successful, growing manufacturing company with a new headquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high-quality vacuum truck equipment since 1973 that include the most innovative features available in the market.

Safety is our top priority. We pride ourselves on creating a safe and healthy work environment where our employees can grow and prosper throughout their careers. We also offer customizable benefits that begin on day one of employment. Take the next step in your career and join a winning team!

Position Summary

This position provides after-sales support to customers and dealers with the diagnosis of technical issues and the supply of repair procedures. Other duties include the authoring of service and product upgrade bulletins, and the execution of training to customers, dealers, and the Super Products rental store organization.

Essential Functions of the Job

  • Provides technical after-sales phone support to customers, dealers and Super Products personnel. This could entail troubleshooting and diagnosing of service issues, including mechanical, electrical or hydraulic failures with vacuum trucks in the field.
  • Coordinates the development of and executes product training primarily focusing on the service elements of new products as well as maintenance, troubleshooting, and general repair of Super Products trucks to customers, dealers and Super Products’ personnel.
  • Authors service bulletins and product upgrade bulletins in an effort to communicate information out to the field in a timely and effective manner.
  • Participates in reviews of open service cases with members of the customer service team, engineering, manufacturing, and other Super Products’ personnel to identify next steps and actions to address open issues.
  • Works closely with engineering and manufacturing in analyzing service case data to identify product failure trends and identify corrective actions. Engages with suppliers as required.
  • Responsible for staying in regular contact with customers and dealers on all open cases ensuring that repairs have been completed and the customer and or dealer is satisfied.
  • May visually inspect and/or disassemble parts for possible warranty consideration.
  • Other duties as assigned.

Knowledge, Skills and, Abilities (KSA’s)

  • Possess excellent interpersonal skills and can effectively decompress pressure situations. Easily builds rapport with customers.
  • Must be an active listener with the ability to ask questions that remove ambiguity and make situations clear.
  • Must use a data-driven analytical approach to decision-making with the right balance of customer empathy.
  • Knowledge of industrial vacuum equipment. High mechanical, electrical, and hydraulic aptitude is required.
  • Must be able to read and analyze electrical and hydraulic prints and schematics.
  • Understand mechanical, hydraulic and electrical theory necessary to solve customer issues.
  • Communicate clearly and concisely, written and verbal, in person and via audio and visual media.
  • Strong presentation skills, both in putting together the right material with the right flow for a given audience but also in presentation skills.
  • Must be able to prioritize work schedule, work under pressure, and meet goals/objectives.
  • Comfortable multi-tasking several customer cases a day in conjunction with the other responsibilities assigned to this role.
  • Good leadership skills required, ability to problem solve, persuade and motivate is essential.
  • Ability to use basic hand and power tools, multi-meters and a test light.
  • Excellent computer skills. Must be able to demonstrate strong skills in EXCEL, WORD, and PowerPoint.

Education and Experience

  • Technical degree preferred in the mechanical or electrical field plus five (5) years’ experience in technical service, electrical and/or mechanical field.

Working Conditions

  • Willing to work extended hours when required.
  • Must be able to sit for extended periods of time.
  • Must be able to wear PPE.

Relocation not available for this position

EOE Minorities/Females/Protected Veterans/Disabled | Drug-Free Workplace

We are proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Alamo Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Alamo Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Alamo Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.