The posting
Job Description
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Summary
The Service Operations Assistant supports front-end operations by assisting with customer service execution, associate support, cash handling procedures, store compliance initiatives, and daily operational activities. This position works closely with the Service Operations Manager and store leadership team to help ensure a safe, efficient, and customer-focused environment while maintaining company standards and operational excellence.
Key Responsibilities Front-End Operations
- Support daily front-end operations to ensure efficient customer service and smooth workflow.
- Assist with monitoring checkout performance, transaction accuracy, and service standards.
- Help coordinate front-end coverage and operational readiness.
- Support cash office, till accountability, and cash-handling procedures as assigned.
- Ensure front-end equipment and supplies are properly maintained and available.
Customer Service
- Deliver exceptional customer service and promote a customer-first culture.
- Assist customers with questions, concerns, product locations, and service requests.
- Address customer issues professionally and seek timely resolution.
- Support programs and initiatives designed to improve customer satisfaction.
- Help maintain a positive shopping experience throughout the store.
Associate Support and Leadership
- Provide direction and support to front-end associates as needed.
- Assist with training new associates on customer service standards and operational procedures.
- Promote teamwork, accountability, and adherence to company policies.
- Communicate operational priorities and service expectations effectively.
- Support store leadership during peak business periods and special events.
Operational Compliance
- Assist with execution of company policies, procedures, and operational standards.
- Support compliance with cash-handling, safety, and loss prevention programs.
- Help ensure operational records, logs, and required documentation are completed accurately.
- Monitor front-end processes to identify opportunities for improvement.
- Support audit readiness and compliance initiatives.
Safety and Loss Prevention
- Promote a safe shopping and working environment.
- Assist with identifying and reporting safety concerns and operational risks.
- Support loss prevention efforts through awareness and adherence to company procedures.
- Ensure associates follow established safety standards and guidelines.
- Participate in incident reporting and follow-up procedures when required.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, customer service, cashier, or supervisory experience preferred.
- Strong communication and interpersonal skills.
- Basic math, cash-handling, and computer skills.
- Ability to work effectively in a fast-paced retail environment.
- Strong customer service orientation.
Knowledge, Skills, and Abilities
- Excellent customer service and relationship-building skills.
- Strong organizational and time-management abilities.
- Effective verbal and written communication skills.
- Ability to multitask and prioritize responsibilities.
- Problem-solving and decision-making capabilities.
- Attention to detail and commitment to operational excellence.
- Ability to work independently and as part of a team.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequent reaching, bending, and light lifting of up to 25 pounds.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Frequent interaction with customers, associates, and store leadership.
- Ability to operate cash registers, computers, and other store equipment.
Success Measures
- High levels of customer satisfaction and service execution.
- Accurate cash handling and operational compliance.
- Effective support of front-end operations and store initiatives.
- Strong teamwork and associate engagement.
- Safe and efficient execution of daily responsibilities.
- Consistent adherence to company standards, policies, and procedures.
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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