The posting
Job Description
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Service Supervisor is responsible for supporting the overall operation of the front-end department by delivering exceptional customer service, supervising front-end associates, maintaining service standards, and ensuring efficient checkout operations. This position assists in creating a positive shopping experience through effective leadership, customer engagement, and operational execution while promoting a culture of safety, accountability, and teamwork.
Key Responsibilities Customer Service Leadership
- Deliver and promote exceptional customer service throughout the store.
- Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
- Resolve customer complaints professionally and in a timely manner.
- Foster a customer-first culture among front-end associates.
- Ensure customers receive prompt, friendly, and efficient service.
Front-End Operations
- Supervise daily front-end activities, including checkout lanes, self-checkout, customer service desk, and courtesy clerk functions.
- Monitor customer traffic and adjust staffing to maintain service standards.
- Ensure compliance with cash handling policies and procedures.
- Support execution of company initiatives, promotions, and customer loyalty programs.
- Maintain front-end cleanliness, organization, and operational readiness.
Team Leadership & Development
- Assist with training, coaching, and developing front-end associates.
- Provide daily work direction and performance feedback.
- Support associate engagement through recognition and positive leadership.
- Promote teamwork, accountability, and operational excellence.
- Assist in scheduling and labor management activities as directed.
Compliance & Safety
- Ensure compliance with company policies, safety standards, and operating procedures.
- Monitor adherence to age-restricted sales requirements and other regulatory guidelines.
- Promote a safe environment for customers and associates.
- Report and address safety concerns promptly.
Cash Office & Administrative Support
- Assist with register accountability and balancing procedures.
- Support cash management, deposits, and front-end reporting processes.
- Monitor shortages, overages, and operational variances.
- Maintain confidentiality regarding company and customer information.
Store Support
- Collaborate with department leaders to support overall store operations.
- Assist with special events, seasonal programs, and promotional activities.
- Support store opening, closing, and manager-on-duty responsibilities as assigned.
- Respond to operational issues and customer needs throughout the store.
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
