The posting
Job Description
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Summary
The Service Supervisor supports front-end operations by helping deliver exceptional customer service, maintaining efficient checkout processes, and providing leadership to courtesy clerks, cashiers, and customer service team members. This position assists with daily front-end activities, resolves customer concerns, promotes a positive shopping experience, and helps ensure company policies and operational standards are consistently followed.
Key Responsibilities Customer Service Excellence
- Deliver outstanding customer service and create a welcoming shopping environment.
- Assist customers with questions, requests, refunds, exchanges, and service-related concerns.
- Resolve customer complaints professionally and escalate issues when necessary.
- Promote customer loyalty programs, digital services, and store initiatives.
Front-End Operations
- Assist in coordinating daily front-end activities to maintain smooth and efficient operations.
- Monitor checkout lanes and customer traffic to ensure appropriate staffing levels.
- Support opening, closing, and shift-change procedures.
- Ensure compliance with cash-handling, till accountability, and security procedures.
- Assist with balancing registers and investigating discrepancies.
Team Leadership
- Provide guidance, coaching, and support to cashiers and courtesy clerks.
- Promote a positive and productive work environment.
- Assist with onboarding and training new employees.
- Reinforce company policies, safety standards, and customer service expectations.
- Help recognize and address performance opportunities.
Safety & Compliance
- Follow and enforce company safety policies and procedures.
- Maintain a clean, organized, and safe front-end area.
- Ensure compliance with loss prevention and operational standards.
- Respond appropriately to emergencies and customer incidents.
Store Support
- Collaborate with department managers and store leadership to achieve operational goals.
- Assist with special promotions, seasonal activities, and store events.
- Support overall store performance through teamwork and effective communication.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, customer service, or supervisory experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic math, cash-handling, and problem-solving skills.
- Ability to lead by example and maintain professionalism.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequent lifting, carrying, pushing, and pulling of up to 25 pounds; occasional heavier lifting with assistance.
- Ability to bend, reach, stoop, and perform repetitive motions.
- Flexible availability, including evenings, weekends, and holidays.
Success Factors
- Strong customer focus.
- Effective leadership and coaching skills.
- Dependability and accountability.
- Attention to detail.
- Ability to remain calm and make sound decisions under pressure.
- Commitment to teamwork and operational excellence.
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
