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Open nowPosted 375 days ago

Help Desk Level 1 Technician

aldridgepite52 open roles

Where
Atlanta, GA, USA
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Your applicationOpen nowHelp Desk Level 1 Technicianaldridgepite · Atlanta, GA, USA

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 375 days ago

The posting

Purpose   The Help Desk Technician- Level I is responsible for Level I IT support.  This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.    Specific Duties, Activities and Responsibilities

Level 1 Tech Support for ALL tickets that come into the Help Desk system Contact the ticket owner within designated amount of time to communicate status Assess urgency of each ticket to determine response priority Take ownership of the IT Help Desk help meet internal SLA Work with Tier 2 Support on a consistent basis in order to maintain proper protocols Set up new user computers and help with office moves when necessary Assist with other duties and special projects as needed. Assist with other duties and special projects as needed.

  Job Requirements  

High school diploma; Bachelor’s degree preferred At least one year of supporting end users in a large environment Law office experience preferred MCP or A+ certification

      General Competency Factors  

Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change.

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