Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 25 days ago

Client Service Coordinator

Alera Group39 open roles

Where
Highland Hills, Ohio, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Service CoordinatorAlera Group · Highland Hills, Ohio, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alera Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Alera Group postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 25 days ago

Alera Group median: 1 days open

The posting

OVERVIEW

Client Service Coordinator

Location: Hybrid

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

  • Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
  • Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
  • Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Client Service Coordinator, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

RESPONSIBILITIES

  • Collect documents and coordinate meetings for client accounts
  • Handle administrative setup and maintenance of new accounts
  • Generate eligibility lists, enrollment files, and other standard intake documents
  • Process routine service requests including ID cards, eligibility changes, and billing adjustments
  • Maintain compliance calendars and accurately document client activity
  • Prepare renewal packages, census reports, plan grids, and renewal documentation
  • Support carrier communications and documentation requirements
  • Maintain and update agency management systems and other client records
  • Provide administrative follow-up on forms, billing corrections, and client requests
  • Communicate directly with clients to support service needs and ongoing account maintenance

QUALIFICATIONS

Required Qualifications

  • Strong organizational skills and attention to detail
  • Excellent communication and customer service skills
  • Proficiency with Microsoft Office applications and basic technical skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to follow established procedures while working collaboratively with team members
  • Ability to learn insurance terminology, carrier relationships, plan types, and brokerage operations

Licensure

  • Life and Health Insurance License not required at hire
  • Ability and willingness to obtain a Life and Health Insurance License to support career progression

Preferred Qualifications

  • Prior customer service experience
  • Experience in an administrative, customer support, or account support role
  • Exposure to employee benefits, insurance, financial services, or a related industry
  • Experience maintaining records and working within business systems

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k)
  • Generous paid time off
  • Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Hybrid

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-KL1

#LI-Hybrid

Location Type

Hybrid - 2 or less days in office

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Alera Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Alera Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Alera Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.