Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 hours ago

Customer Advocacy Contractor

AlertMedia19 open roles

Where
Remote, United States or Austin, TX HQ
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Advocacy ContractorAlertMedia · Remote, United States or Austin, TX HQ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AlertMedia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. AlertMedia postings stay open a median of 26 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 5 hours ago

AlertMedia median: 26 days open

The posting

Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. We’re also an AI-forward company, and we expect everyone on our team to use modern AI tools such as Claude, ChatGPT, and others, to work smarter, move faster, and optimize processes.

Who you are

We're looking for a detail-oriented, organized, and proactive Customer Advocacy Contractor (up to 20 hours per week) to support the day-to-day execution of AlertMedia's customer advocacy program. This role will help manage customer references, support advocacy initiatives, and assist with operational workflows that enable the Customer Marketing team to deliver exceptional customer experiences.

You'll partner closely with the Customer Marketing team to maintain a healthy customer reference program, coordinate advocacy opportunities, support internal communications, and contribute to ongoing program operations. Success in this role requires strong organization, excellent communication skills, and the ability to manage multiple priorities while delivering high-quality work.

This is an ideal role for someone who enjoys building relationships behind the scenes, keeping programs organized, creating polished communications, and supporting cross-functional marketing initiatives.

What you will deliver

Customer Advocacy & Reference Management

  • Support the day-to-day coordination and execution of AlertMedia's customer reference program in partnership with Sales, Customer Success, and Marketing.
  • Assist with identifying and recruiting customers for advocacy opportunities, including references, case studies, third-party reviews, speaking engagements, and customer advisory initiatives.
  • Track advocacy activities, customer participation, and key program metrics to support accurate reporting and program health.
  • Manage customer reference records, profiles, and availability across internal systems.
  • Develop and update advocacy documentation, templates, and internal resources that support efficient program execution.
  • Monitor shared advocacy inboxes and route requests to the appropriate stakeholders.
  • Support customer recognition and appreciation initiatives.

Customer Marketing Team Support

  • Draft internal communications that promote customer wins, advocacy opportunities, and program updates.
  • Assist with tracking program performance metrics and preparing reports or summaries.
  • Help organize marketing assets, customer content, templates, and documentation.
  • Coordinate logistics for customer stories, testimonials, webinars, and other advocacy initiatives as needed.
  • Maintain project trackers and documentation to ensure visibility across ongoing initiatives.

What you bring to the role

  • Excellent organizational skills and exceptional attention to detail.
  • Strong written communication, copyediting, and proofreading skills.
  • Experience managing projects or coordinating multiple stakeholders.
  • Ability to handle sensitive customer information with professionalism and discretion.
  • Proficiency with Microsoft Office and Google Workspace; experience with CRM or advocacy platforms (Salesforce, ReferenceEdge, or similar) is a plus.
  • Experience supporting customer marketing, customer success, advocacy, or marketing operations is preferred.
  • Strong collaboration and communication skills.
  • A proactive mindset with the ability to manage competing priorities independently.
  • Enthusiasm for creating exceptional customer experiences and helping customers share their success stories.

Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Why you’ll love working at AlertMedia:

  • Competitive Hourly Rate
  • A Best Places to Work company 10 years in a row and numerous other awards
  • You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that AlertMedia will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against AlertMedia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AlertMedia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AlertMedia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.