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Open nowPosted 127 days ago

Key Account Manager

AlgoShack53 open roles

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Your applicationOpen nowKey Account ManagerAlgoShack

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 127 days ago

The posting

Role Overview :

We are seeking a commercially aware and relationship-driven Key Account Manager to own the success of algoShack's largest enterprise clients. You will be the primary point of contact for accounts responsible for adoption, renewal, expansion, and long-term value creation.

Key Responsibilities :

  • Own the end-to-end customer relationship for assigned key accounts, from onboarding through renewal and expansion
  • Drive product adoption: proactively engage users, identify inactive accounts, and bring them back into productive usage
  • Lead subscription renewal process: track renewal dates, initiate conversations proactively, and eliminate surprise churn
  • Conduct regular business reviews with key stakeholders - quantify value delivered and align on future goals
  • Own expansion opportunities and partner with sales leadership where required to close commercial discussions
  • Act as the voice of the customer internally: feed product feedback, complaints, and feature requests to the product and CS teams
  • Coordinate with Demo Specialists, Trainers, and POC Specialists to deliver seamless customer experiences
  • Monitor churn risk signals using the customer success analytic tools, intervene proactively
  • Manage and resolve escalated customer complaints with urgency and ownership
  • Maintain accurate account plans, renewal forecasts, and opportunity pipelines within systems

Skills & Qualifications :

  • 4–8 years in key account management, customer success, or strategic sales - ideally in B2B SaaS
  • Strong commercial acumen: understanding of renewal economics, NRR, and expansion revenue
  • Exceptional relationship management skills - ability to build trust with C-level and operational stakeholders alike
  • Confident communicator capable of leading executive business reviews and difficult conversations
  • Analytical mindset: able to use customer data to identify risk and opportunity
  • Self-starter who can manage multiple large accounts simultaneously with minimal supervision
  • AI literacy with a strong understanding of Generative AI, AI-powered SaaS products, and how AI can improve customer workflows and business outcomes.
  • Comfortable using AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT, Gemini, or similar) to improve customer communication, account planning, meeting preparation, and insight generation.
  • Understanding of software testing concepts, including Manual and Automation Testing, with the ability to confidently discuss testing processes and technical requirements with clients.
  • Knowledge of SDLC, STLC, functional/regression testing, Types of testing, defect lifecycle, UAT, and test automation concepts is required.
  • Candidates must have sufficient technical understanding of QA/testing processes to effectively bridge client requirements with internal technical, QA, and engineering teams.

Nice to Have :

  • Experience in enterprise software, QA tools
  • Track record of managing large accounts
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