The posting
Essential Responsibilities and Duties
- Client Engagement: Understanding clients' needs, building rapport, recommending appropriate products or services, and conducting presentations.
- Sales Process Management: Managing the sales cycle from lead receipt to closure, including following up on leads, negotiating terms, and closing contracts.
- Relationship Building: Cultivating strong relationships with clients that ensure strong support, satisfaction, repeat business, and referrals.
- Sales Reporting: Maintaining accurate records of sales activities and customer interactions in CRM software.
- Time Management: Effectively prioritizing tasks to meet deadlines and manage multiple client interactions within a fast-paced environment.
- Schedule Flexibility: Adapting to a dynamic work schedule that may include occasional evenings, weekends, or travel to accommodate client needs or attend events.
- Maintaining strong client relationships to ensure future sales.
- Highly motivated and target-driven, with a proven track record in sales.
- Excellent presenting, negotiation, and communication skills.
- Prioritizing, time management, and organizational skills.
- The ability to connect with clients and empathize with them regarding difficult circumstances.
- Willingness to travel as needed or attend company events.
Required Qualifications
- Proven sales track record is required.
- A high school diploma or equivalent is required for this position.
- Additional education in customer service, sales, or a related field can be beneficial.
- Prior experience in customer service or sales support is needed.
- Proficiency in basic computer skills and office software (e.g., Microsoft Office suite).
- Excellent communication skills and a professional demeanor when interacting with clients.
Technical Requirements
- Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD.
- OS: Windows 11 or macOS.
- Monitors: Two screens required.
- Headset: USB wired or wireless.
- Internet: Wired connection, at least 20 Mbps.
Key Performance Indicators
- Quality Assurance (QA) Score ( greater than or equal to 85% Monthly): Maintain an average monthly QA score of 85% or higher on evaluated inbound/outbound calls, measured via CRM scorecards to ensure script adherence, professional communication, and strict compliance with non-attorney/UPL boundaries.
- Gross Conversion Rate ( greater than or equal to 40% Monthly): Convert at least 40% of all qualified, assigned leads into booked attorney consultations each month, measured in the CRM to drive sales pipeline performance and target goals.
- Does Not Qualify (DNQ) Rate ( greater than or equal to 12% Monthly): Maintain a monthly DNQ rate of 12% or lower, tracked through CRM disposition logging to ensure accurate lead screening, prevent premature lead rejections, and enforce proper attorney escalations.
Work Environment
- Full-Time Contractor
- Remote work
- Collaborative, mission-driven culture with a fast-paced startup dynamic.
Salary and Benefits
- Salary Rate: DOE
- Benefits:
- Paid Time Off
- Mental Health Days
Application Process
You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso
Physical Demands:
The team member is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary.
Equal Opportunity Employment Statement
Alonso & Alonso Attorneys at Law, PLLC is an Equal Opportunity Employer. Employment decisions are based on legitimate job-related qualifications, performance, business needs, and other nondiscriminatory factors.
The firm prohibits discrimination, harassment, and retaliation based on race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military or veteran status, citizenship or immigration status where protected by law, or any other characteristic protected by applicable federal, state, or local law.
This commitment applies to all aspects of employment, including recruitment, hiring, assignments, compensation, benefits, training, promotion, discipline, termination, and all other terms and conditions of employment. The firm also prohibits retaliation against any individual who requests an accommodation, raises a good-faith concern, reports suspected discrimination or harassment, participates in an investigation, or exercises another legally protected right.
Non‑Attorney Role Disclosure & Limitations of Duties
This position is not an attorney role. The individual hired for this position is not licensed to practice law and may not provide legal advice or legal representation under any circumstances.
The employee must strictly adhere to the following limitations and escalate matters to a licensed attorney when appropriate.
Non‑Attorney Staff MAY:
- Provide administrative and clerical support.
- Communicate factual case status updates as directed by an attorney.
- Collect documents and information from clients.
- Assist in drafting forms and documents under attorney supervision.
- Relay attorney-approved information to clients.
- Schedule appointments and manage case files.
- Provide government filing instructions that are procedural in nature (e.g., where to mail documents, required supporting documents as directed by an attorney).
Non‑Attorney Staff MAY NOT:
Under no circumstances may non‑attorney staff:
- Provide legal advice or legal opinions.
- Interpret immigration laws, regulations, or policies for clients.
- Advise a client on which immigration benefit, strategy, or form to pursue.
- Advise whether a client qualifies for any immigration benefit.
- Assess eligibility, admissibility, or risk.
- Recommend legal strategies or outcomes.
- Advise on consequences of criminal history, prior immigration violations, or prior denials.
- Sign legal filings on behalf of the firm unless specifically authorized for ministerial purposes.
- Represent clients before USCIS, EOIR, DHS, DOL, or any court.
- Communicate legal analysis to clients.
- Negotiate with government agencies on legal matters.
- Answer legal questions, even if the staff member believes they know the answer.
- Translate or explain legal advice independently of an attorney.
Mandatory Escalation to Attorney
The employee must immediately escalate the matter to a licensed attorney if:
- A client asks any legal question.
- A client asks whether they “qualify” or “should apply.”
- A client asks about risks, timelines with legal implications, or likelihood of success.
- A case involves criminal history, prior removal, unlawful presence, fraud/misrepresentation, prior denials, or complex facts.
- A client requests interpretation of a Request for Evidence (RFE), Notice of Intent to Deny (NOID), or other government notice.
- A client expresses confusion about legal advice previously given.
- Any situation arises where the staff member is unsure whether the response would constitute legal advice.
When in doubt, escalate to an attorney.
Compliance Statement
- Unauthorized practice of law (UPL) is strictly prohibited. Violation of these limitations may result in disciplinary action, up to and including termination of employment.
- All non‑attorney staff are required to acknowledge in writing that they understand and agree to comply with these restrictions as a condition of employment.
Acknowledgment Signatures
This clause confirms that the team member acknowledges and understands the duties and responsibilities outlined in their job description at Alonso & Alonso. The team member agrees to fulfill these responsibilities to the best of their abilities in accordance with company policies and procedures. Any queries regarding the job description can be directed to their supervisor or the human resources department for clarification.
