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Open nowPosted 4 hours agoWe saw it 18 min after it went up

Customer Support Manager

Alphabe Insight Inc1,601 open roles

Where
Cincinnati, OH, United States
Work mode
On site
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Your applicationOpen nowCustomer Support ManagerAlphabe Insight Inc · Cincinnati, OH, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alphabe Insight Inc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Alphabe Insight Inc postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 4 hours ago

Alphabe Insight Inc median: 3 days open

The posting

Company Description

Catch Vibe Voice is a dynamic and forward-thinking company built around strong communication, organization, and meaningful professional connections. We believe that exceptional results begin with a team that is collaborative, dependable, and committed to excellence.

Job Description

Catch Vibe Voice is seeking a motivated and organized Customer Support Manager to help lead our customer support operations in Cincinnati, OH.

In this role, you will be responsible for supporting day-to-day customer service activities, helping maintain high service standards, assisting team members, and ensuring customer concerns are handled professionally and efficiently.

The ideal candidate is a confident communicator, an effective problem-solver, and someone who enjoys creating positive experiences for both customers and team members.

Responsibilities

  • Oversee daily customer support operations and help maintain consistent service standards.
  • Support and guide customer service team members in handling inquiries and resolving concerns.
  • Ensure customer issues are addressed professionally, accurately, and in a timely manner.
  • Monitor workflow and identify opportunities to improve customer service processes.
  • Help establish clear communication and service expectations within the team.
  • Handle escalated customer situations with professionalism and sound judgment.
  • Collaborate with other departments to resolve customer-related matters.
  • Maintain accurate records and documentation related to customer interactions and support activities.
  • Encourage a positive, organized, and customer-focused work environment.
  • Assist with team development, training, and performance improvement initiatives.

Qualifications

  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service abilities.
  • Strong organizational and time-management skills.
  • Ability to lead, support, and motivate a team.
  • Professional approach to problem-solving and conflict resolution.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and commitment to quality.
  • Comfortable working independently as well as collaboratively.
  • Positive attitude and willingness to learn and grow.

Additional Information

  • Competitive salary of $34,000 – $39,000 per year
  • Full-time employment
  • Career growth opportunities
  • Professional development opportunities
  • Opportunity to strengthen leadership and management skills
  • Supportive and collaborative work environment
  • Hands-on experience in customer support operations
  • Opportunity to grow with an evolving company
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