The posting
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
The Opportunity at Altana
Altana's AI Deployment team gets our platform into production inside customers' businesses, taking each engagement from signed contract to realized value. As an AI Deployment Strategist, you'll shape what we deploy for each customer: you'll lead discovery with stakeholders from trade compliance analysts to operations leaders to enterprise IT, identify where Altana's platform and agentic AI will change outcomes, and design the solution that AI Deployment Engineers build and run. You'll be the customer's strategic counterpart on how AI fits their business, and you'll work closely with Altana's sales, customer success, engineering, machine learning, and product teams so that what we commit to is what we deliver.
You Will
- Run discovery to map how each customer's work gets done today, assess their data, systems, and process maturity, and prioritize the use cases where Altana and agentic AI will change outcomes, based on customer value, feasibility, and data readiness.
- Design end-to-end agentic AI solutions (the workflows an agent owns, the decisions it supports, the data and systems of record it draws on, and where people stay in the loop) in enough detail for an AI Deployment Engineer to build against.
- Draft the prompts, system instructions, and evaluation criteria that define a good result, and prototype solution concepts on Altana's platform to validate an approach with the customer before engineering effort is committed.
- Write solution designs, requirements, workflow maps, and acceptance criteria, hand off cleanly to AI Deployment Engineers, and stay engaged through build, validation, and go-live as the owner of the solution's intent.
- Define measurable success for each engagement (adoption, decision quality, time saved, risk reduced), drive adoption through training and enablement, and build the business case for expansion into the next workflows.
- Partner with sales and customer success on scoping new and expanding engagements, feed field learning back to product, and build reusable solution patterns, discovery guides, and templates.
You Have
- 5+ years in customer-facing solutioning or advisory roles, such as solutions consulting, solution architecture, sales engineering, technical consulting, product management, or implementation with design-level scope.
- A track record of turning ambiguous customer problems into delivered solutions with external stakeholders on real deadlines with real consequences.
- Strong communication and facilitation skills: you can run a discovery workshop with operators, present a solution to an executive, and walk an engineer through the design, all in the same day.
- Product instincts and structured thinking: you ask what problem a request solves, look for the smallest thing that solves it, and make progress with partial information.
- A bias toward repeatable solutions; you look for the pattern behind each customer request.
- A strong working understanding of agentic AI systems (LLM-powered agents, tool and function calling, retrieval-augmented generation, and human-in-the-loop design) and where they succeed or fail in practice.
- Hands-on skill with prompt design and evaluation: you can write prompts and evaluation criteria, diagnose why an agent's output falls short, and describe what would fix it.
- Comfort with SQL for exploring and validating data, and the ability to read API documentation (REST, Swagger/OpenAPI) and data models well enough to design and scope integrations with engineers.
- Daily, practical use of AI tools such as Claude, Claude Code, or Cursor, and enough understanding of data pipelines, cloud-hosted systems, and ML systems to judge feasibility. You do not need to write production code.
This role can be based in either our Brooklyn, NY or Washington D.C. Hub locations with hybrid work flexibility.
US Salary Range and Benefits
$165,000-$195,000 USD
The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:
- Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
- Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
- Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
- Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
- 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
- Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
- Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
- Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
- Employee Assistance Program: Free access to confidential personal support.
- Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Our Values
Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.
- Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
- Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
- Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
- Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.
At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.
Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.
