Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Tickets, Lessons and Guest Service Agent

Alterra468 open roles

Where
Solitude, UT
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTickets, Lessons and Guest Service AgentAlterra · Solitude, UT

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alterra's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Alterra postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted today

Alterra median: 7 days open

The posting

Seasonal

JOB TITLE: Tickets, Lessons and Guest Service Agent

DIVISION: Ticket Sales, Guest Services & Lesson Sales

REPORTS TO: Sr. Manager Tickets, Guest Services & Lesson Sales

LOCATION: Tickets, Guest Services& Ski & Ride School Offices

CLASIFICATION: Full-Time / Part-Time/ Seasonal/ Hourly

POSITION:

Solitude is on the search for a self-motivated, outgoing individual who enjoys spending time outdoors and has an interest in working in gorgeous Big Cottonwood Canyon. Ticket Sales and Guest Service Agents provide a point of positive contact between the guest and Solitude Mountain Resort. Agents will work in Ticket and Lesson Sales and Guest Services, flexing as the situation requires. Some shifts will be completely in one location, while others will require moving around the resort as the situation dictates.

Ticketing responsibilities include helping guests with Ikon, Solitude season pass products, purchasing daily tickets, guiding guests how to purchase online and to use the PUB (pick up boxes). Agents will also help guests with choosing the best products for them. Guest Service duties include staffing our ski check, tracking lost and found, engaging guests in public areas and anticipating common questions and situations to make guests’ days go as smoothly as possible.

The ideal candidate will maintain a safe and guest-friendly environment in either the Moonbeam or Village locations during daily operations. We are excited to grow our team and treat our employees to the unique and amazing benefits that Solitude Mountain Resorts offers.

SPECIFIC JOB REQUIREMEMTS:

  • Possess cash handling experience, basic computer skills and strong communication skills
  • Strong customer service skills, communication, accuracy and timeliness
  • Ability to handle periods of very high volume
  • Able to work independently of supervision in a fast-paced environment
  • Able to communicate via phone conversation or email as well as in person
  • Possess a high comfort level communicating one-on-one with guests
  • Knowledgeable about all Resort services and activities
  • Able to stand or sit for prolonged periods of time during a shift
  • Able to handle conflict resolution
  • Must be available to work any schedule and shift Monday through Sunday
  • Must have the desire and ability to tolerate and work in varying weather conditions for extended periods of time including hot/cold temperatures, inclement weather, and moving between indoor and outdoor environments.
  • Capable of standing for extended periods of time and lifting to 40 lbs.
  • The ability to meet and/or exceed satisfactory performance levels in all duties as assigned
  • Ability to perform simple math and balance a cash drawer

JOB DUTIES AND RESPONSIBILITIES:

  • Sell all Ticket Office and Ski School products to guests, such as, daily lift tickets, season passes, lessons, locals pass, etc., and maintain a current knowledge of these products in order to respond to guest inquiries with a positive and friendly demeanor
  • Process data entry to create/update guest files and ensure that correct paperwork and contracts have been completed
  • Accurately process and balance daily transactions and submit to accounting at end of shift
  • Interact with guests and other employees in a professional, informed and timely manner
  • Rotate between the different ticket, ski school and guest service locations throughout the Resort
  • Exemplify a strong work ethic
  • Function as a team player in a positive and professional manner
  • Communicate any suggestions or concerns to manager in a timely manner
  • Speak and act professionally while on duty
  • Support/follow company policies, procedures, and Employee Handbook guidelines
  • Communicate in a pleasant and respectful manner with fellow employees and guests
  • Greet guests with a positive and friendly demeanor
  • Explain pass, ticketing and lesson products and pricing to guests
  • Sell products and take payment with accuracy
  • Be tactful and diplomatic when interacting with guests
  • Notify the Manager of incidents, accidents, injuries, and property damage as soon as it occurs
  • Knowledge of the mountain emergency operating plans and procedures
  • Adhere to all company policies and procedures
  • Answer phones, return voice mail messages and use texting programs to communicate with guests effectively
  • Work with management and instructors as necessary to communicate booking requests

EQUAL OPPORTUNITY EMPLOYMENT Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [email protected].

Perks of Working Here:

Work & Play in the Mountains:

  • Embrace the stunning Wasatch Mountains.
  • Connect with fellow mountain enthusiasts.

Benefits:

  • Access to select Alterra Mountain Company Destinations.
  • Free Solitude season pass for you and eligible dependents.
  • Discounts on solitude lift tickets for friends and family.
  • Discounts on food, rentals, retail, and lessons.

Other Perks:

  • Comprehensive medical, dental, vision, and life insurance for eligible employees
  • Pro deals with outdoor brands.
  • Generous 401(k) plan with company match.
  • Free counseling service through Employee Assistance Program.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Alterra's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Alterra's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Alterra's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.