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Open nowPosted 75 days ago

E-Commerce Customer Service Agent

ALTEX S.A.22 open roles

Where
Metamorfosi, Greece
Work mode
On site
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Your applicationOpen nowE-Commerce Customer Service AgentALTEX S.A. · Metamorfosi, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ALTEX S.A.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. ALTEX S.A. postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 75 days ago

ALTEX S.A. median: 21 days open

The posting

Company Description

The role of the E- Commerce Customer Service Agent is to be responsible for handling in the best possible way customers’ inquiries through various channels: phone calls, emails, live chat, social media etc., providing a friendly, professional, and personalized customer service experience.

Job Description

  • Managing customers’ inquiries coming from multiple channels (phone calls, emails, live chat, social media) providing accurate and complete information
  • Identifying and assessing customers’ needs to achieve satisfaction by using the right tools
  • Following company’s procedures, guidelines, and policies to provide the right information to customers
  • Resolving customers’ complaints and managing difficult situations while maximizing customer satisfaction
  • Escalating difficult or unresolved issues to the supervisor or to different departments if needed
  • Communicating clearly and gently with all customers
  • Making recommendations to address weak spots or to improve existing processes
  • Assisting with ad hoc department's projects (such as picking/packing occasionally)

Qualifications

  • 1-3 years of experience in customer service preferable in an e-business sector
  • University Degree in any discipline will be considered a plus
  • Familiarity with Entersoft Business suite and or other ERP / CRM software solutions will be highly appreciated
  • Advanced computer knowledge of Microsoft Suite is required
  • Excellent verbal and written communication skills both in Greek and English
  • Customer service excellence with commitment to quality
  • Well organized, flexible and able to work in a high-volume, fast-paced environment
  • Ability to adapt and / or respond to different types of personalities
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work well in a team environment and present a professional demeanor

Additional Information

  • A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer
  • Performance-based competitive bonus scheme
  • Private Medical Plan
  • Monthly meal card
  • Career development and growth opportunities
  • Significant discounts on company’s products
  • Brand New, modern, and pleasant HQ offices
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  1. A CV for this posting

    Written against ALTEX S.A.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ALTEX S.A.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ALTEX S.A.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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