Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

Customer Experience Program Lead

Alto-Shaam15 open roles

Where
Menomonee Falls, WI, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Experience Program LeadAlto-Shaam · Menomonee Falls, WI, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Alto-Shaam's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Alto-Shaam postings stay open a median of 41 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 23 days ago

Alto-Shaam median: 41 days open

The posting

Company Description

Join the Alto-Shaam Team

Virtually Tour our Facility:https://app.cloudpano.com/tours/piGHjskWR

Whether you're just beginning your career or have years of assembly experience—you've come to the right place. Working at Alto-Shaam means you’re part of a passionate team of people all working together towards one common goal. We want you on our team, because you believe in getting better every day. That kind of continuous improvement is what leads to promotions, pay raises, and company-wide innovation.

Since 1955, Alto-Shaam has pioneered industry-leading foodservice equipment that anticipates and responds to industry needs. Our solutions have helped generations of foodservice professionals enhance their menus while providing a greater return on their investment.

Job Description

Acts as the customer advocate and project leader for strategic initiatives, Voice of Customer programs, and key account solutions. Oversees RFPs, customization, and rollout execution while maintaining day-to-day support for assigned accounts to stay closely connected to the customer experience. Partners with Sales, Operations, Supply Chain, and Product Management to deliver customer-driven improvements and scale successful solutions across the organization, creating lasting impact beyond individual accounts.

The ideal candidate for a Customer Experience - Program Lead would be able to do the following:

  1. Own the Voice of Customer program: collection, analysis, and translation of customer feedback into a prioritized set of projects and improvements.
  2. Act as the voice of the customer in project planning and prioritization, and serve as a trusted advisor to customer stakeholders and executives, and to Sales, Operations, Planning, Supply Chain, and IT.
  3. Lead customer-specific projects from concept through implementation and adoption, including customer rollouts, customer-specific requirements, and account-driven process changes.
  4. Measure and quantify the business value of customer experience improvements, connecting project outcomes to Alto-Shaam's brand promise and to sustainable competitive advantage.
  5. Own bid, RFP, and quote management for strategic and national accounts: coordinate pricing and proposals across functions. Develop responses to National/Strategic RFPs and quotes that articulate the Company’s value propositions and brand promises. Manage a repository of reusable RFP content.
  6. Handle day-to-day customer service execution for assigned accounts — order entry, quote support, status inquiries, and standard issue resolution — maintaining hands-on account familiarity that keeps project and VoC work grounded in real customer experience.
  7. Coordinate customer-specific customization requests and purchase order execution on complex accounts, partnering with Sales, Engineering, Product Management, and Operations.
  8. Anchor the wider business into incremental change by scaling solutions proven on one account into standard practice across the customer base.
  9. Develop visibility into customer trends, pain points, account opportunities, and emerging needs — both current account status and where each account is heading — and support account forecasting and rollout.
  10. Apply strong conflict management and negotiation skills to resolve challenging customer and sales requests.
  11. Support strategic planning and marketplace development by surfacing customer opportunities and risks.
  12. Facilitate internal support of National and Strategic account relationships to ensure alignment across the enterprise via appropriate planning, execution, reporting, and data governance. Driving seamless collaboration between customers, partners, and internal teams.

Qualifications

For a candidate to be successful as a Customer Experience - Program Lead they must have:

  • Experience leading cross-functional projects and driving organizational change.
  • Strong stakeholder management, communication, and influencing skills.
  • Customer-focused mindset with strong business acumen and analytical capabilities.
  • Experience with RFPs, proposals, CRM systems, and customer-facing business processes.
  • Bachelor's degree or equivalent experience preferred.
  • 5-8 years of related experience preferred; PMP certification preferred.

Additional Information

For more information about our benefits, job duties, and company values, go to

https://www.alto-shaam.com/en

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Alto-Shaam's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Alto-Shaam's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Alto-Shaam's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.