Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Customer Success Management Principal (Travel Sellers)

Amadeus120 open roles

Where
Sydney New South Wales
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Management Principal (Travel Sellers)Amadeus · Sydney New South Wales

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Amadeus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Amadeus postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 11 days ago

Amadeus median: 17 days open

The posting

Job Title

Customer Success Management Principal (Travel Sellers)

Purpose of the Role

Amadeus Customer Success Management Principal (CSMs) empower Travel Sellers to maximize the value of Amadeus solutions, ensuring a higher return on investment and significant business impact. CSMs bring expertise to support customer business expansion, understanding their needs and constraints to promote early adoption and optimal usage of Amadeus products. This enables Amadeus to respond swiftly and accurately to customer needs.

CSMs partner with customers to maximize adoption and ensure they achieve desired business outcomes post-implementation. Key performance indicators (KPIs) for CSMs include customer satisfaction, solution adoption, value delivered to customers, low churn, and growth through upsells. While Account Managers remain the primary point of contact, CSMs guide the post-sales cycle, playing a crucial role in successful sales, renewals, and account expansion.

Depending on the size, complexity, and strategic value of the customer, a CSM may be assigned to one or multiple accounts. CSMs work closely with Account Managers and are integral members of the Extended Account Team.

Roles and Responsibilities

- Common Accountabilities

  • Technical Proficiency: Ensure the team performs at a high level, recognized for their expertise in their area, and may formally train Specialists/Senior Specialists.
  • Business Insight: Understand how main business drivers impact their area, assess complex problems with broad impact, improve processes, recommend solutions, and develop risk mitigation plans. Communicate complex information effectively.
  • Autonomy: Work with a significant level of independence and collaboration based on management directions, guide projects or contribute to cross-functional projects, and may contribute to resource and budget planning.

- Facilitate Up-Front Customer Alignment and Goal-Setting

  • Based in Australia to support strategic Travel Agency customers.
  • Participate in internal handover meetings organized by Account Managers to understand the Account Plan and customer context.
  • Coordinate Amadeus roles in engaging customers in goal-setting and design, including meetings with key decision-makers to agree on program KPIs, tracking methods, and program design elements.
  • Co-create success plans with buyers/decision-makers, codifying program value-driving outcomes.
  • Set clear expectations on the engagement model with stakeholders, building a stakeholder map, communicating the role of CSM, and discussing resource requirements and risks based on customer deployment readiness.

- Ensure Early Adoption and Usage

  • Share progress updates with key buyers/decision-makers on the implementation journey, working with the implementation team.
  • Lead final “go-live” meetings with key administrators and decision-makers post-implementation to align on deployment.
  • Regularly check-in during the first 90 days post-launch, discussing key data points (user/admin login rate, number of active users) and tactically finding ways to boost adoption.
  • Share helpful resources and collateral content with administrators in the early stages to support deployment.

- Manage Ongoing Customer Health

  • Proactively review key metrics, reach out when they drop below target, and find ways to drive adoption.
  • Conduct monthly, mid-year, and annual business reviews to discuss Amadeus's progress towards value and opportunities for improvement based on the success charter and KPI tracking (via automated dashboards).
  • Play a coordinating support role when customers face technical challenges by activating individuals with relevant expertise and providing progress updates.

- Support Account Managers in Renewals and Expansion (Upsell)

  • Identify growth or expansion opportunities and engage with relevant teams (Pre-Sales and Account Management).
  • Regularly check in with Account Managers to discuss opportunities for account growth (in line with the Account Plan) and ways to address growth bottlenecks.
  • Support Account Managers in renewals preparation, sharing customer progress towards value (Customer Success Plan) to drive renewals treatment.

Relevant Work Experience

  • Experience in the Travel Industry, with experience in air travel/flights and API/Web Services (desirable).
  • Experience in roles involving significant customer interaction at all levels, with a strong understanding of customer needs and business drivers.
  • Demonstrated ability to advocate for customers internally, with curiosity and knowledge about Amadeus solutions.
  • Ability to develop networks internally and with customers.
  • Bachelor's degree in business or related fields.
  • Previous hands-on experience as Account Manager, Delivery Manager, Customer Care, Product Management, IT Account Management or other similar roles.
  • Proficiency in Microsoft Office, Salesforce.com, Qlik, Tableau.

Note: As part of our recruitment process, successful candidates will be required to complete pre-employment screening, which includes a National Coordinated Criminal History Check. Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Amadeus's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Amadeus's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Amadeus's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.