The posting
Job Title
Travel Seller Media Strategist
External Title: Travel Seller Media Strategist
Location: Costa Rica, San Jose (Santa Ana)
Position: Permanent, Hybrid Working Model
About Your Business Area/Department:
Travel Seller Media, also known as GDS Media, is a legacy part of Amadeus. Amadeus started as a Global Distribution System (GDS) company. So, we’ve been here since the beginning! The team in San Jose works closely with colleagues in Maitland (Orlando), Schaumburg (Chicago), Mérida, Toluca, Dallas, Barcelona, and Singapore. We take pride in knowing that we are helping our hospitality partners generate revenue through using innovating and strategic advertising campaigns.
Summary of the role:
The Travel Seller Media Strategist is a client-facing and commercially focused role responsible for managing the overall health, performance, retention, and renewal of a client portfolio.
The Strategist will create strategic media plans using best-in-class data, deliver flawless onboarding experience, guide clients through key campaign milestones, and lead renewal conversations to secure ongoing business. This individual must have strong communication and sales skills, a solid understanding of marketing principles, and experience building positive client relationships. Knowledge of Global Distribution Systems and the hospitality industry is a plus. The Strategist must rely on experience and judgment to plan and accomplish goals; creativity and latitude are required. This is a hybrid position and requires working from our San Jose office 50% of the time.
Responsibilities:
- 45% - Client and commercial relationship management through calls, emails, and occasional face-to-face meetings. Present campaign results, discuss strategic options, identify growth opportunities, and manage renewal conversations from initial outreach through client commitment. Responsible for maintaining strong client relationships, securing retention, and supporting portfolio revenue goals.
- 45% - Management and co-ordination of assigned campaigns. Implement data-driven strategies to reach client and company goals. Creative campaign management and strategies for each client across portfolio, considering knowledge of client, data from campaigns, tacit knowledge and BI data
- 10% - Working with colleagues to explore new opportunities in GDS media and knowledge share
About the ideal candidate:
- Bachelor’s Degree in related fields of study; may include Business Administration, Marketing, Advertising, Business Intelligence, Communication
- Minimum of 3 years of relevant media experience
- Minimum of 3 years in a client-facing sales or account management role, with demonstrated experience managing renewals, retaining clients, identifying growth opportunities, and establishing positive customer relationships.
- Demonstrated sales capability, including consultative selling, objection handling, value-based conversations, and confidently asking clients to renew or expand their investment.
- Minimum 3 years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills.
- Good understanding of market trends and hospitality KPIs.
- Media experience in the Hospitality industry a major advantage.Ability to evaluate data trends, budgets, results, upsell opportunities, ROAS, margins, KPIs, and other numeric data, and translate insights into clear commercial recommendations for clients.
- Excellent oral and written communication skills.
- Able to understand the statistics & troubleshoot the data to identify the way forward.Need to stay updated, ways of optimizing campaigns and market trends.
What we can offer you:
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find
- 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
- 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
- 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
