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Supervisor de Nível de Serviço

AMASCOL DISTRIBUIDORA, TRANSPORTES E SERVICOS BOA VISTA LTDA

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Boa Vista, RR, Brasil
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Your applicationOpen nowSupervisor de Nível de ServiçoAMASCOL DISTRIBUIDORA, TRANSPORTES E SERVICOS BOA VISTA LTDA · Boa Vista, RR, Brasil
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The clock on this job

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Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted today

The posting

Responsável por acompanhar e aprimorar os níveis de serviço, garantindo que as operações atendam aos padrões de qualidade, produtividade e prazo estabelecidos. Atua na análise de indicadores, na coordenação da equipe e na identificação de oportunidades para melhorar processos e a experiência do cliente.

Responsabilidades

  • Monitorar indicadores de nível de serviço, produtividade, qualidade e cumprimento de prazos.
  • Coordenar, orientar e desenvolver a equipe, acompanhando resultados e necessidades de capacitação.
  • Analisar dados operacionais, identificar desvios e propor planos de ação.
  • Garantir o cumprimento de procedimentos, políticas e padrões de atendimento.
  • Elaborar relatórios e apresentar resultados para as áreas envolvidas.
  • Colaborar com outras equipes para resolver problemas que impactem o serviço.
  • Contribuir para a melhoria contínua dos processos e da satisfação dos clientes.

Requisitos

  • Experiência em supervisão de equipes ou gestão de operações e serviços.
  • CNH AB;
  • Conhecimento de indicadores de desempenho e níveis de serviço.
  • Habilidade para analisar dados, identificar causas de problemas e definir ações corretivas.
  • Boa comunicação, organização e capacidade de liderança.
  • Conhecimento de ferramentas de planilhas e elaboração de relatórios.
  • Ensino superior completo ou em andamento em Administração, Gestão de Serviços ou área relacionada, conforme os critérios da empresa.
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