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Open nowPosted yesterday

API Support Engineer , Developer Support Engineering

Amazon / AWS22,528 open roles

Where
Shanghai, CHN
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Your applicationOpen nowAPI Support Engineer , Developer Support EngineeringAmazon / AWS · Shanghai, CHN

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 5 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.6%30 days
This job: posted yesterday

Amazon / AWS median: 5 days open

The posting

Amazon is investing heavily in building a world-class advertising business, and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily, and are breaking fresh ground to create world-class products. We are highly motivated, collaborative, and fun-loving, with an entrepreneurial spirit and a bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast and is highly visible to senior leadership.

We're looking for a Developer Support Engineer to join our global Advertising API Support team. In this role, you'll be the technical expert for developers and advertising partners integrating with the Amazon Ads API — troubleshooting complex integration issues, debugging API behavior, and driving root-cause resolution. You'll also serve as a Technical Account Manager (TAM) for a portfolio of key partners, owning those relationships end-to-end and proactively guiding them toward successful, scalable integrations.

This is a hybrid role that blends technical depth with meaningful account ownership. It's ideal for someone who is a fast learner and enjoys solving hard technical problems while being the trusted technical partner that customers rely on.

Key job responsibilities As a Developer Support Engineer, your responsibilities will include, but are not limited to:

- Providing support directly to developers using the Amazon Advertising API - Writing code samples, tutorials, and technical articles for the developer community - Collaborating with internal stakeholders to drive timely customer communication during critical events - Contributing to documentation, runbooks, and knowledge base articles - Owning the technical relationship for a portfolio of key API partners, serving as their primary point of contact - Proactively monitoring partner health, anticipating risks, and driving resolution before issues escalate - Building trusted, long-term relationships and representing the voice of the customer internally

- 3+ years of software development, or 3+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience working with REST API based services - Knowledge of one or more scripting languages (e.g., Python, Ruby, Perl) - Experience with data analysis and SQL

- Experience with web-based applications and HTTP - Experience as a technical specialist in customer-facing roles - Experience with and deep understanding of advertising technologies (i.e., ad server, DSP) - Experience working with AWS Services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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