The posting
The Amazon Web Services Professional Services (ProServe), Telco, Media & Entertainment, Gaming, Sports (TMEGS) Industries Delivery Practice is seeking an Engagement Manager (EM) to deliver outcome-based cloud and AI engagements for our customers. You will own engagements and workstreams end to end. You are accountable not just for the plan, but for delivering the outcomes we committed to, on time, to standard and on budget.
Most of our engagements are delivered on a fixed-price, outcome-based model. You will translate agreed outcomes into a clear delivery plan with measurable acceptance criteria, then run that plan with discipline. That means managing scope and change against the statement of work, tracking progress and financials, and raising trade-offs early. You will negotiate day-to-day scope and priorities with customer stakeholders within the commercial framework agreed for the engagement, and you will know when to bring in senior colleagues.
You will work with delivery teams that use AI throughout the delivery lifecycle, from requirements and design through code generation, testing and operations. You are hands-on with AI-assisted delivery tools and technically curious enough to understand what they produce, question it, and keep quality high as delivery accelerates. You apply AWS frameworks such as Well-Architected and the Cloud Adoption Framework, and you help put in place the automated quality checks that let standards hold at speed.
Many of our engagements combine AWS builders with AWS Partner Network (APN) partners. You will coordinate partner contributors against clear acceptance criteria. On our largest programs you will work alongside a senior EM to hold a mixed team to a single quality bar.
You will build trusted relationships with customer stakeholders up to director level, report progress in terms of outcomes delivered, and spot early signs of risk before they become escalations. As you grow, you will take on larger and more complex engagements, develop your commercial and executive skills, and contribute reusable assets and AI-enabled practices to the wider team. You are expected to achieve and maintain relevant AWS certifications, including in AI, and to build domain expertise.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud and AI initiatives. We provide a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption, and focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries. 221100
Key job responsibilities - Owning delivery of cloud and AI engagements, or defined workstreams within larger programs, accountable for agreed outcomes, quality, schedule and budget - Translating agreed outcomes into delivery plans, milestones and measurable acceptance criteria, and contributing to scoping before signature alongside senior EMs and solution architects - Managing fixed-price engagements against the statement of work through disciplined scope and change control, and negotiating day-to-day priorities and trade-offs with customer stakeholders - Managing engagement financials: forecasting revenue against milestones, keeping estimate at completion accurate, and driving timely milestone acceptance and billing - Working hands-on with AI-assisted delivery tools across the lifecycle, and applying technical understanding to question AI-generated output and keep quality, security and cost on track - Coordinating AWS and partner contributors against clear acceptance criteria, and supporting senior EMs on multi-partner programs - Reporting progress to customer and AWS stakeholders in terms of outcomes delivered, and raising risks early with clear options and recommendations - Contributing reusable assets, templates and AI-enabled practices that make delivery more repeatable
About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Bachelor's degree or equivalent - Experience in project management of technical programs - 5+ years of cloud computing experience - 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience - 5+ years of leading and delivering enterprise-level IT engagements experience
- project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) - AWS certification - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent - Experience solving problems with technology in the Telecommunications industry
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 151,000.00 - 204,200.00 USD annually USA, GA, Atlanta - 131,200.00 - 177,600.00 USD annually USA, NJ, Jersey City - 144,400.00 - 195,400.00 USD annually USA, NY, New York - 144,400.00 - 195,400.00 USD annually USA, TX, Dallas - 131,200.00 - 177,600.00 USD annually USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually
