The posting
The Executive Assistant will support the General Manager and Operations Team of an Amazon Customer Fulfillment Center, STR1. A successful candidate is highly organized, extremely detail-oriented, self-motivated, and able to handle confidential information while responding effectively to shifting workloads and priorities. This role combines classic executive support — scheduling, travel, expense management, and meeting coordination — with ownership of local projects, process standardization, and operational metrics across the FC. The ideal candidate communicates with clarity, manages multiple assignments and stakeholders simultaneously, and thrives in a fast-paced, innovation-driven fulfillment environment where it's always DAY1.
Key job responsibilities - Complete expense reports, maintain complex calendars, plan events, and coordinate meetings for Fulfillment Center staff - Make travel arrangements, manage correspondence, type meeting notes, and create graphics-rich presentations - Own the strategic pipeline of projects, programs, and local change requests end-to-end, including troubleshooting - Run the local project management office — track progress, report on initiatives, and monitor process changes - Drive adoption of best practices and standardization across the site, exchanging knowledge within the FC network - Coordinate with regional and local stakeholders and present to steering committees - Partner with Safety, IT, HR, and Facilities to secure resources and meet deadlines - Prioritize programs, resources, and scope while managing stakeholder expectations - Collect and consolidate associate improvement ideas into business cases - Own operations metrics and communicate them in daily/weekly reviews - Support the FC during periods of high customer demand
A day in the life You start the day reviewing the General Manager's calendar and prepping for the daily operations review of key FC metrics (safety, quality, productivity). Mid-morning, you coordinate with key stakeholders to unblock an active project, then update site leadership team. You handle travel and expense tasks between meetings, build a presentation for an upcoming steering committee, and consolidate improvement ideas from associates on the floor. Your internal stakeholders span regional and local teams; your "customers" are the FC's leaders and frontline associates. You close the day setting tomorrow's priorities.
About the team Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Our Customer Fulfillment (CF) network is the heart of Amazon's physical operations. Amazon operates FCs across Germany, each processing millions of units annually using advanced technologies and continuously improving processes to ensure customers receive their orders accurately and on time. We are driven by innovation, genuine curiosity, and operational excellence, working alongside some of the brightest minds in the industry to build Europe's fastest and most reliable fulfillment network.
- Knowledge of Microsoft Office including Outlook, Word, and Excel - Ability to work a flexible schedule and overtime as needed - Advanced proficiency in verbal and written English and German - Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Bachelor's degree - Experience interpreting and communicating analytics - Experience managing teams, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround - Experience managing multiple projects and meeting aggressive deadlines - Experience with Lean or Six Sigma analytical techniques - High levels of integrity, discretion, accountability, and sound judgment - Passion and enthusiasm for a team-oriented philosophy - Relevant experience using data or anecdotal evidence to influence business decisions - Outstanding written and verbal communication skills, including public speaking, training, and leadership communication - Ability to communicate effectively with a variety of constituent groups — senior management, peers, and outside contacts - Relevant experience in people management - Relevant experience communicating with a wide range of stakeholders, including peers and leadership
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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