The posting
Responsibilities: • Track and report ATS/labor hours • Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance • Ensure successful area performance through tracking and reporting metrics • Independently assess all aspects of associate work performance and provide timely and detailed feedback • Participate in Operational Excellence initiatives • Maintain a full understanding of workflow and daily production goals • Review and update SOP’s as required • Ensure work areas remain clean and are properly equipped • Identify and address safety hazards within the work area, and participate in safety initiatives • Coach associates on ways to work safely at all times • Ensure all job injuries are reported timely in accordance with established policies and procedures • Provide vacation coverage for Area Managers
About the team The Interim Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates. They constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Evaluates and improves processes within work areas; refines learning tools and techniques across the site; assists in measuring the effectiveness of learning; measures impact of their development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.
Key job responsibilities • Comfortable talking in front of a group as well as one-on-one with an individual • Able to give and receive feedback effectively • Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention) • Always meets time commitments and deadlines, is goal oriented • Checks and tests for understanding • Gives insight to Leaders • Works hard for the success of others, constantly remains “Customer Obsessed” • Demonstrates a positive “can do” demeanor and has fun • Is an active listener • Demonstrated ability to consistently function at 100% of expectations • Is able to use resources to expand knowledge and can answer difficult questions
- 6+ months of Microsoft Office products and applications experience, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- High school diploma or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, CA, Redlands - 22.25 - 24.25 USD hourly
