The posting
Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team!
We are looking for talented builders to join the Global MRC team based in São Paulo, Brazil to engage with new and prospective AWS customers in LATAM.
MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key job responsibilities • Build an AWS leads database by interacting with customers by phone, email and/or live chat • Respond to customers’ inquiries in a timely manner to accelerate their cloud journey and AI journey • Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest. • Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases. • Through nurture efforts, create higher value leads resulting in higher conversion rates. • Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs. • Work closely with Marketing, Sales and Partners stakeholders to achieve campaign goals. • Work closely with the AWS partner community to jointly nurture leads and perform activities to identify new business opportunities. • Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.
About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
- Experience in professional non-internship marketing - Experience with Salesforce, Tableau, Vidyard, and Excel - Experience in designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience working with a major brand or entertainment company in project/production management - Experience in e-commerce, start ups, advertising, commercial - Experience using data visualization tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
