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Open nowPosted today

Operations Analyst, RI Operations

Amazon / AWS22,817 open roles

Where
Tokyo, JPN
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Your applicationOpen nowOperations Analyst, RI OperationsAmazon / AWS · Tokyo, JPN

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 5 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted today

Amazon / AWS median: 5 days open

The posting

Are you someone who thrives on turning data into actionable insights? Do you enjoy collaborating with teams to solve real business problems? As a Sales Analyst at Amazon, you will play a key role in supporting sales operations by analyzing data, building reports, and helping drive informed decisions that directly impact team performance. You will work alongside peers and cross-functional partners to improve processes and deliver consistent, high-quality results. This is an opportunity to grow your analytical skills while contributing to meaningful outcomes in a fast-paced environment where your curiosity and initiative will be valued.

The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key job responsibilities

- Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements - Occasionally act as escalation point for Reservation Product requests and issues - Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions - Vocally self-critical to allow for self-correction of errors - Communicate effectively across all related channels to ensure transparency of process

- Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas - Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups) - Bachelor's degree - Japanese (Native) and English (Conversational)

- Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP) - Experience navigating a knowledge base and following Standard Operating Procedures (SOPs) - Experience performing data analysis and troubleshooting data integrity issues - Bachelor's degree in finance, accounting or related field - Occasionally retrieve and evaluate data using Excel and other data management/BI systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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