The posting
Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.
The Mission - Why This Program, Why Now?
You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.
The architectural decisions being made now - how we structure networking, implement security controls, and automate at scale - will shape how Australia's national security community operates for the next decade. You won't be inheriting someone else's design choices. You'll be making them.
Your Opportunity — Lead from the Ground Up
Imagine being handed the keys to a portfolio of purpose-built, mission-critical facilities and told: make them world-class. That's exactly what this role offers. As the RMF Operations Manager, you'll be the single accountable leader for all operations across a portfolio of secure Remote Management Facilities — the nerve centres co-located within AWS's global infrastructure footprint. This isn't a role where you maintain the status quo. This is a role where you create it.
You'll build and lead a team of secure facility specialists, forge the partnerships that keep these facilities running at the highest standard, and own the operational roadmap that will carry this programme from construction completion through to sustained service delivery. From budget ownership and utilisation planning to long-range infrastructure strategy, every decision you make will directly shape how Australia's sovereign cloud capability operates for years to come.
This is a newly established senior leadership position — a once-in-a-generation chance to define the operating model, set the culture, and leave your mark on a programme of national significance. You'll work alongside passionate, world-class builders who believe that operational excellence isn't just a goal — it's a responsibility. If you thrive on complexity, lead with purpose, and want your career to mean something bigger, this is where you belong.
Benefits
· Learning & development - AWS training and certification support, access to internal learning platforms.
· Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you
· Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving
· Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.
· Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching
· Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.
Key job responsibilities You'll own the full operational lifecycle of a portfolio of secure facilities — and the team that makes them run. This is end-to-end accountability: from the moment construction wraps to the day the region goes live, and every day after.
Your first priority will be building the team. You'll hire, onboard, and develop secure facility specialists at each site, ensuring they're ramped and ready well before the critical handover from construction to operations. You'll be their leader, their coach, and the person who sets the bar for service excellence across the portfolio.
Operationally, you'll own the multi-year roadmap — translating strategic intent into actionable plans for maintenance, infrastructure upgrades, and facility improvements. You'll manage the facilities budget end-to-end, running quarterly cost centre reviews and driving utilisation planning that keeps every dollar working hard. Security-zoned personnel models, escort governance, and secure-zone maintenance will all fall under your remit, delivered through the team you build.
Stakeholder leadership will be central to your success. You'll forge and maintain trusted partnerships with GREF and other key teams, coordinating the shared resource model between building-wide and secure-zone scope to eliminate duplication and drive cost efficiency. You'll govern security-specific vendor agreements and commercial relationships, ensuring every engagement meets the programme's exacting standards. Additionally, you’ll develop reporting-up structures to ensure the AWS leadership team is regularly informed on the status of on-going activities and leadership support required to ensure continuous availability of the facilities.
On the governance front, you'll drive facilities to operational readiness at Day 0 and sustained delivery at Day 1. You'll own the Secure facilities -specific SOP development, actively monitor dependencies that could create downstream risk, and ensure compliance across health, safety, security, and regulatory requirements. You'll also establish the partnership model with the Customer that guarantees continuous availability from Region Launch onward.
A day in the life Your morning starts with a pulse check across the portfolio. You review operational dashboards, scan overnight reports from your site-based Secure Facilities Specialists, and triage anything that needs immediate attention. A quick stand-up with your team sets the rhythm — today there's a planned infrastructure upgrade at one site and a vendor walkthrough at another, both requiring your oversight.
Mid-morning, you're in a working session with GREF. You're aligning on the mandatory shutdown calendar for the quarter, negotiating shared maintenance windows, and resolving a scope boundary question about who owns a particular piece of building infrastructure. It's the kind of collaborative problem-solving that keeps the shared resource model running smoothly and costs under control.
After lunch, you shift to strategic mode. You're refining the three-year operational roadmap, incorporating lessons learned from the first facility to reach operational readiness. You review cost centre performance against budget, flag a utilisation trend that needs attention, and draft a proposal for a facility improvement initiative that will pay dividends at scale.
Later in the afternoon, you join a readiness review for an upcoming Day 0 milestone. You walk through the SOP development with your team, confirm that security-zoned personnel models are locked in, and pressure-test the dependencies that could create downstream risk. You're not just checking boxes — you're building confidence that when the moment arrives, the facility will be ready to deliver.
Before you wrap up, you spend time on your people. A coaching conversation with a developing team member. A check-in on a builder experience initiative you've been championing. A quick note to recognise someone who went above and beyond. Because at the end of the day, the facilities are only as strong as the team behind them — and building that team is the most important thing you do.
- 2+ years of people management and team development experience - 5+ years of engineering work managing large-scale services experience - Experience in people management and team development - Experience in engineering work, managing large-scale services
- Experience operating a mission-critical team or product - 5+ years of work in data centers with an emphasis on building and equipment operation experience - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units - Experience working in data centers with an emphasis on building and equipment operation
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
