The posting
The Program Manager, Non-Sort Network Planning in the STEP organization leads non-sortable topology planning across mid-term (1-year) and long-term (3-year+) horizons for Amazon's EU Non-Sort (NS) network. The role focuses on two critical areas: • Developing and executing the CEU+UK non-sort build plan to meet future demand at optimal cost • Driving strategic EU-wide initiatives to enhance non-sort network design, capacity planning, and operational processes
These responsibilities require managing complex cross-functional programs involving senior-level stakeholders across Finance, Engineering, Operations, Inbound Supply Chain (IBSC), External Fulfillment (3P), Real Estate and Transportation.
The role delivers through the main annual planning cycles (SPS, OP1, OP2, QxG), optimizing Amazon's plan of record for non-sort network investments. The PM owns end-to-end planning processes, from establishing non-sort demand forecasts and capacity requirements to identifying solve options and driving execution through Supply Chain and Engineering teams. This requires deep analysis across vendor/seller behavior patterns, non-sort inbound program trends, and seasonal demand patterns to develop risk-aware build plans that address demand uncertainties.
Working closely with Finance, the role defines optimal investment levels through rigorous evaluation of solutions, including new permanent/temporary sites, retrofits, and determining optimal timing and sequencing of network launches. Critical trade-off decisions balance multiple factors: • Cost/Risk optimization vs. operational flexibility • Fixed vs. variable capacity investments • Short-term operational needs vs. long-term network sustainability
The PM leads complex analytical approaches to evaluate planning challenges, particularly around non-sort node optimization (TNS sites, IXD non-sort flows, 3P solutions, and specialty handling requirements). They articulate recommendations to leadership based on comprehensive analysis of economics and operational viability. Key areas include the Non-Sort DNA framework defining optimal network configurations, floor-stack vs. rack storage trade-offs, heavy/bulky item flow optimization, and depalletization strategies for non-sort volumes.
Beyond cyclical planning, this role requires constantly redefining the non-sort network strategy in response to the rapid evolution in the Inbound space. They ensure that developments are captured via continuous improvement in EU-wide planning processes. This requires: • Creating frameworks to evaluate complex business problems specific to non-sort operations • Developing innovative solutions leveraging data-driven insights • Building consensus across diverse stakeholder groups • Driving execution through multiple organizations
Examples include developing the Non-Sort solve strategy, and evolving the EU peak non-sort strategy to strengthen network resilience against demand volatility.
The PM must identify high-impact opportunities across the non-sort network, develop comprehensive solutions considering multiple constraints (vendor/seller behavior, real estate, labor, technology, specialty handling requirements), and drive initiatives through complex organizational structures to successful conclusions. This requires careful balancing of upstream supply chain needs with downstream fulfillment requirements while maintaining focus on long-term network optimization.
Key job responsibilities The role covers the following responsibility areas: 1. Strategic Network Planning & Architecture 2. Partnership with demand forecasting & capacity solve 3. Annual Planning Cycle Leadership (SPS, OP1, OP2, QxG) 4. Cross-Functional Influence & Stakeholder Management 5. Peak Inbound Strategy & Resilience 6. Leadership Communication & Decision Enablement
- Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership - Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience managing teams
- Master's degree, or MBA in management, business administration, economics, engineering, marketing - Experience leading process improvements
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