The posting
AWS Customer Experience (CX) Design is seeking a Senior Product Designer to shape connected experiences across some of AWS’s most foundational customer journeys. Our organization supports a broad set of areas, including compute, systems management, messaging, and backup. This role is not dedicated to a single AWS service. Instead, you will work across products and teams to make complex cloud experiences feel coherent, intuitive, and trustworthy.
AWS customers often accomplish one goal through multiple services, interfaces, and stages of the cloud lifecycle. You will identify where those journeys break down, frame opportunities that individual product teams may not see, and lead design work that improves the experience across organizational and technical boundaries.
This is an individual contributor role for a hands-on designer who operates strategically and tactically. You will lead ambiguous initiatives from early problem framing through launch and post-launch refinement, using customer evidence, systems thinking, prototyping, and strong product judgment to define and deliver a clear direction.
This role also requires strong AI proficiency as part of modern design practice. You will direct AI-assisted tools to accelerate exploration, synthesis, prototyping, documentation, and iteration while applying human judgment to ensure the work remains grounded in customer needs, accessibility, strategic intent, and a high standard of craft.
Key job responsibilities Lead design for complex customer problems that span multiple products, workflows, or technical systems. Frame the problem as well as the solution, identify risks and dependencies, and help teams converge on a clear direction. Map end-to-end customer journeys across discovery, configuration, integration, operations, governance, troubleshooting, and recovery. Identify where experiences fragment across products and define opportunities to improve continuity. Translate customer needs, business goals, technical constraints, and competitive signals into an actionable experience strategy, then carry the work through interaction design, information architecture, prototyping, launch, and post-launch iteration. Partner closely with Product and Engineering to understand architecture, dependencies, scaling factors, and edge cases. Influence terminology, workflows, defaults, APIs, and abstractions when they affect the customer experience. Use research, usability findings, behavioral data, support signals, and product metrics to clarify priorities, evaluate tradeoffs, validate concepts, and improve shipped experiences. Apply AI proficiency throughout the design practice to accelerate synthesis, exploration, prototyping, documentation, and analysis. Evaluate and refine AI-generated outputs while maintaining accountability for customer relevance, accessibility, and quality. Present clear recommendations to senior leaders and cross-functional partners, explain tradeoffs, and build alignment across teams with different priorities and constraints. Establish reusable interaction models, frameworks, and standards that improve coherence across AWS experiences. Mentor designers, lead design workstreams, and develop approaches that help other teams work faster without lowering the quality bar.
About the team AWS Customer Experience Design works across products and organizations to make complex cloud experiences more coherent, intuitive, and trustworthy. We do not approach the customer experience as a collection of isolated services.
Our work starts with the outcomes customers are trying to achieve across the cloud lifecycle. We look across consoles, APIs, SDKs, CLIs, documentation, support interactions, and operational workflows to identify systemic friction and opportunities that individual product teams may not see.
We value designers who combine strong craft with systems thinking, customer evidence, technical curiosity, clear recommendations, and a willingness to remain hands-on through delivery. We also expect designers to help others succeed by sharing methods, mentoring colleagues, and creating reusable approaches that strengthen the broader CX Design organization.
- 6+ years of design experience - Have an available online portfolio - Experience with UX design of complex workflows
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Experience working with stakeholders to plan and execute programs that are strategic in nature - Experience working with Cloud related technology, and optimized or designed Cloud related technology for an enterprise customer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Clara - 151,600.00 - 205,000.00 USD annually
