The posting
AWS Profesional Services is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
At AWS Enterprise Support we’re looking for a Senior Technical Account Manager (Sr TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
Key job responsibilities Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning * Utilize technical skills to solve difficult support issues and technical challenges * Understand operational parameters and troubleshooting process for customer issues and escalations * Advocate for customer needs to overcome adoption blockers and drive new feature development * Improve customer capabilities by running workshops, operations and architecture reviews * Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption * Work with customers across all levels from developers through to C-Suite executives * Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
A day in the life A TAM's daily activities involve managing complex technical and critical service events while serving as the principal technical advisor for enterprise customers. They spend their time partnering with customers to optimize AWS usage, tracking operational issues, managing feature requests and launches, while also working directly with internal AWS teams to exceed customer expectations. As a trusted advisor, they provide strategic technical guidance to help plan and build solutions using best practices, while keeping their customers' AWS environments operationally healthy.
About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 5+ years of design/implementation/operations/consulting with distributed applications experience - 5+ years of technical engineering experience - 10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience - Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences - Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead - Experience with AWS services or other cloud offerings
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
