The posting
AWS helps our customers build, operate and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
As a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Networking, Databases, DevOps, Connect, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred
Key job responsibilities Every day will bring new and exciting challenges on the job while you: • Act as a single point of contact to Enterprise Accounts • Build relationships with Snr external stakeholders in both technical teams and lines of business • Understand your customers outcomes and business goals • Make AWS service improvement recommendations that fit with your customer strategy and architecture • Evaluate, analyze and present periodic reviews of operational performance to customers • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning • Champion and advocate for customer requirements within AWS (e.g. feature request) • Participate in customer requested meetings (onsite or via phone) • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns • Share knowledge and innovate with some of the leading technologists around the world • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible • Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS
About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- 5+ years of design/implementation/operations/consulting with distributed applications experience - 5+ years of technical engineering experience - 5+ years of related industry experience
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences - Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture - Knowledge of software development practices and data center/infrastructure/networking technologies - Experience working with AWS Services - Experience in customer-facing business presentations covering business and technical aspects or equivalent - Experience in Database like NoSQL, or experience in Kubernetes, Docker or containers ecosystem and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
