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SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Amazon / AWS22,294 open roles

Where
Bengaluru, Karnataka, IND
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Your applicationOpen nowSMB Growth Manager - Amazon Shipping, IN Amazon ShippingAmazon / AWS · Bengaluru, Karnataka, IND

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted today

Amazon / AWS median: 7 days open

The posting

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide? Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities Key responsibilities: 1. Volume & Revenue Growth - Own and drive volume and revenue targets for the SMB shipper segment - Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage - Develop and implement strategies to increase share of wallet among existing SMB shippers - Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth

2. Account Management - Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities - Proactively identify at-risk accounts and implement retention strategies to reduce churn - Negotiate and manage commercial terms in alignment with business objectives

3. Product and Program Interventions - Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment. - Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions - Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers

4. Customer Service Team Management -Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

- 3+ years of program or project management experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 5+ years in logistics industry, driving scalable product and program solutions for the business - 3+ years experience in sales / account management / business development

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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