The posting
Is your passion inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work affects the bigger picture? Answer yes to all of these and you will fit right in here at Amazon Robotics International. We are a smart team of doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we cannot even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
The AR International organization sources a portfolio of robotics technology and is responsible for getting the right materials to the right place at the right time to support our network of global fulfillment and transportation solutions. It’s an operation that works cross-functionally with teams across Amazon globally, and is driven by data and metrics.
The team is seeking an experienced Customer Solutions Manager to manage the timely and efficient material delivery to AR International sites by managing schedules and addressing supply chain constraints. This role will own end to end planning of a portfolio and collaborate with cross-functional teams to analyze demand fluctuations, resolve challenges, and communicate risks to stakeholders. The role emphasizes proactive problem-solving, risk management, and continuous improvement to enhance overall performance.
Key job responsibilities - Own the vision and long-term strategy for first-time automation, designing mechanisms and scalable processes where problems and approaches are not yet defined with the aim to graduate products into General Availability
- Set the standards for operational excellence across the Product Launch organisation, define best practices adopted team-wide and actively remove bottlenecks that stifle innovation
- Influence business and technology direction at the organisation level; present strategic narratives and operational plans to Directors and VPs; negotiate effectively across organisations to align priorities
- Design scalable, long-term mechanisms and frameworks — enabling downstream teams to scale without direct oversight
- Serve as subject matter expert across multiple products; identify when performance issues stem from technical design issues and provide actionable feedback to engineering teams
- Drive cost efficiencies, critical issue handling, and proactive risk mitigation for significantly complex problems before they become roadblocks
- deliver data driven narratives for director and VP level for strategic Product decisions
A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
This role can be based in any Amazon corp office or Fulfilment center in Europe
About the team We are building the team from ground up in Europe and this role is one part of the puzzle. You will be able to shape team culture and steer the DNA of the team. The current team members value a very open discussion about successes and failures, authority to make decisions without bureaucracy, independent working style, real ownership of an area, high visibility and real impact. But it's not all about projects and programs: work hard, have fun, make history.
This role and the entire team is traveling up to 75% of the time so you should like a good business trip, too.
- Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs - Experience in customer-facing roles
- AWS or other cloud certification - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
