The posting
Can you build trusted relationships with the most senior leaders in UK central government — and turn them into long-term, mission-shaping partnerships?
Do you want to shape how the public sector procures, in one of Amazon Business’s fastest-growing and most strategically important verticals?
This is a senior, high-visibility role for a proven operator who thrives in the room with the most senior leaders in Whitehall and wants to shape how the public sector procures.
Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is reimagining that experience to fit the specific needs of the UK’s public sector — the central government departments, agencies, and arm’s-length bodies that run the country’s critical services, alongside local authorities, combined authorities, blue light services, and the wider public estate. From Whitehall departments and national agencies to councils, emergency services, and the metro-mayor combined authorities now taking on devolved budgets, these customers exist to serve citizens — and we exist to help them do it more efficiently, transparently, and cost-effectively.
Amazon Business helps public sector organizations reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. Customers benefit from a curated site experience, Business Prime, business-only pricing and selection, multi-user accounts, approvals workflows, purchasing system and framework integrations, payment solutions, dedicated customer support, and more. In an environment of constrained budgets, heightened scrutiny of public spend, and rising demand for frontline services, every pound saved on procurement is a pound that can be redirected to delivering for citizens.
B2B procurement is undergoing a digital transformation, and nowhere is the opportunity greater than across UK central government. As a Strategic Account Manager in the UK Gov team, you will own the most strategically significant customers in our book — including major central government departments — and help shape how Amazon Business shows up across the wider public sector. This is a senior, strategic role built for someone who can sit across the table from a Permanent Secretary, Director General, CDIO, CFO, or Commercial Director at a central government department and build a long-term, multi-year partnership rooted in their mission and their commercial and digital agenda — and who can raise the bar for how the rest of the team approaches strategic account development.
Credibility at the most senior levels of central government is central to this role. You will build and sustain relationships with senior stakeholders across Whitehall, translate departmental priorities into a compelling Amazon Business proposition, and influence procurement and digital strategy at the executive level. Being comfortable and effective in CxO and Permanent-Secretary-level conversations — earning the trust of senior civil servants and commercial leaders, and leading those conversations autonomously — is a key attribute for success.
It’s always Day 1 at Amazon. The UK Gov vertical is one of the most strategically important growth areas within Amazon Business, and we need a senior operator to bring their creative spirit, customer obsession, and best ideas to shape how we serve a sector that operates differently to commercial customers. You will help define the playbook, not just execute against it, and have a lasting impact on the way the UK’s public services are procured and delivered.
A successful Strategic Account Manager will be a confident, autonomous self-starter with strong analytical and problem-solving skills, a track record of building strategic customer relationships at the most senior levels, and genuine curiosity about the operational and political realities of central government. You will be motivated by public impact as much as commercial outcomes — and will see no tension between the two. You will also be the kind of senior team member who lifts those around you, mentoring junior Account Managers and raising the standard of how we engage with the sector.
Key job responsibilities Own C-suite relationships in central government — build executive-level relationships with the most senior stakeholders across UK central government departments and agencies (Permanent Secretaries, Director Generals, CDIOs, CFOs, Commercial Directors).
Own and grow a portfolio of the most strategically significant UK public sector customers — central government departments, local authorities, combined authorities, and blue light services.
Lead high-stakes commercial and strategic conversations autonomously, positioning Amazon Business against departmental priorities, spending controls, and transformation agendas.
Shape the UK Gov vertical strategy with the team lead, championing where Amazon Business can do more for customers.
Evolve the proposition to public sector realities — procurement frameworks (e.g. Crown Commercial Service), the Procurement Act, spend controls, and governance.
Engage emerging combined authorities and metro-mayor bodies taking on devolved budgets — a first-mover opportunity to shape platform needs. Own strategic customer and territory planning; forecast accurately and represent UK Gov in leadership reviews.
Advise customers on Amazon Business solutions (100+) to free up frontline resources, and surface new product opportunities internally.
Maintain deep expertise on the UK public sector and competitive procurement landscape.
Mentor junior Account Managers and meet or exceed targets for customers and Amazon Business.
A day in the life Most days blend deep customer work with cross-border teamwork. You might spend the morning prepping a QBR with a major central government department, jump into a Pan-EU sync with colleagues on public sector procurement, then talk strategy with a department's Commercial Director or CDIO about how Amazon Business supports their transformation agenda. You'll own your accounts autonomously while working as one team across five countries — mixing strategic planning, internal influencing, and time in front of senior customers. Want to spend your career helping the organizations that serve UK citizens do more with what they have?
About the team You’ll be part of the EU Public Sector team at Amazon Business, a tight-knit group of Account Managers and Account Executives covering the UK, Germany, France, Italy, and Spain. We are a small team with an outsized remit, working across five of Europe’s most distinctive public sector landscapes and learning from one another constantly. The culture is collaborative, ambitious, and unapologetically mission-driven — we genuinely care about the customers we serve, and we expect every member of the team to bring both commercial rigor and a real sense of purpose to the work.
- Experience in driving end to end delivery, and communicating results to senior leadership - Experience demonstrating strong analytical abilities and confidence in the use of data - Experience with Microsoft Office products and applications - Experience positioning and selling innovative solutions to new and existing customers and market segments - Experience with sales CRM tools such as Salesforce or similar software - Bachelor's degree or equivalent experience in a related field - Experience positioning and selling technology to new customers and in new market segments
- Knowledge of procurement and source to pay processes and solutions or equivalent experience - Experience identifying trends and needs to improve an already closed large-scale technology deal - Experience in B2B or enterprise sales with a focus on hunting new business - Hold current UK Security Clearance at SC, or above, or be willing to undergo clearance.
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