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Open nowPosted 2 days ago

Support & Ops Specialist - German, Amazon Freight

Amazon / AWS22,651 open roles

Where
Cairo, EGY
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Your applicationOpen nowSupport & Ops Specialist - German, Amazon FreightAmazon / AWS · Cairo, EGY

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 2 days ago

Amazon / AWS median: 13 days open

The posting

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.

Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery - Maintain knowledge of resources and operational procedures - Collaborate with team members to strive for continuous improvement - Work independently on projects or tasks to identify and resolve issues

A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience - 1+ years of customer service or back-office roles in corporate environments experience - Speak, write, and read fluently in English - Speak, write, and read fluently in German - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) - Bachelor's degree

- Experience in a logistics/operations environment - Experience in data analysis and reporting

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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