The posting
Do you want to be part of Amazon’s founding business and work with the world’s most influential publishers? Come join the team that started it all!
The North America Books team is looking for a Technical Account Manager (TAM) who will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers. You will be responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems. To succeed in this position, you must thrive in a fast-paced, goal-oriented environment working with a talented, creative team, and be well-organized, adept at solving technical challenges, able to credibly coordinate between teams of technical resources and business stakeholders, and able to appreciate and meet the needs of publishers and readers.
Key job responsibilities - Proactive monitoring of ingestion and operational systems to identify and address issues. - Work with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features impacting the Technical Account Managers and our customers (publishers and readers) - Help drive data-driven decision making. - Surface opportunities to innovate to continuously improve organizational efficiency - Implement Technical Account Manager-focused projects focused on catalog and metadata improvements. - Help develop concise and effective training, and communications for publishers - Drive root cause tracking and resolution across the team - Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting. - Consistently improve content provider and customer experience by delivering superior publisher support, and ensuring that their needs are understood throughout the enterprise.
A day in the life • Each TAM manages their own portfolio of assigned publishers/vendors • Biweekly meetings with Account Managers & Vendor Managers of your vendors • Biweekly meetings with your publishers to review status & deliveries • Work Paragon cases and respond to your corresponding vendor's needs • Collaborate with internal teams on cross-functional initiatives • Work on projects & process improvements • Proactive monitoring of ingestion & operational systems • Catalog Management: ASIN migration, availability management, Big Book releases • Catalog Defects Resolution: Brand Code Mapping, titleset/contributor issues, buyability • Execute launches of new publishers, processes & features • Drive data-driven decision making & surface opportunities to innovate • Implement catalog & metadata improvement projects • Develop training & communications for publishers • Drive root cause tracking and resolution for pipeline issues • Interact with content providers on deliveries & specs • Brand Registry onboarding and escalation resolution • Consistently improve publisher & customer experience
About the team The NA Technical Account Manager team optimizes publisher performance through proactive catalog improvement initiatives and operational support for catalog/metadata issues. TAMs ensure readers can find, get, and read as much high quality content as possible with the least amount of content provider cost, time, or churn
- Experience scripting or coding - Experience communicating effectively with senior leadership - Experience managing external vendors, distributors, partners or learning providers - 2+ years of driving process improvements experience - Experience with digital media and distribution: XML, ONIX, FTP, DRM, etc. - Experience using Microsoft Excel - Speak, write, and read fluently in English
- Knowledge of internet fundamentals - Knowledge of cloud computing concepts - Experience managing multiple, cross-functional projects simultaneously - Experience using data and metrics to back up assumptions and implement effective solutions - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience with SQL and advanced Excel - 1+ years of Media & Entertainment Law (Books, Studios, Content Rights, etc.) experience - Experience in problem solving and delivering results - Experience prioritizing and delivering projects on time in a fast-moving environment - Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems
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