Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Training and Quality Manager, Flex Investigations and Offboarding

Amazon / AWS22,929 open roles

Where
Hyderabad, Telangana, IND
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTraining and Quality Manager, Flex Investigations and OffboardingAmazon / AWS · Hyderabad, Telangana, IND

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Amazon / AWS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 8 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted today

Amazon / AWS median: 8 days open

The posting

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Training and Quality Manager to lead and develop our training and quality assurance functions. The Flex I&O team’s mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This role is responsible for designing and delivering training programs, building and maintaining quality assurance frameworks, and driving continuous improvement initiatives to ensure the highest standards of performance, compliance, and operational readiness are maintained across all queues and geographies. The ideal candidate is an experienced leader who is passionate about raising the quality and training bar, building scalable audit and learning frameworks, and coaching analysts and trainers to deliver consistent, data-driven insights that strengthen the Flex I&O operation. You will work closely with Program Managers, Team Managers, and cross-functional stakeholders to translate audit findings and training needs into actionable improvements.

Key job responsibilities • Serve as a subject matter expert across training and quality assurance for the Flex I&O team, providing guidance and support to specialists • Design, develop, and deliver comprehensive training programs for new hires and existing team members, ensuring alignment with Flex I&O SOPs, policies, and standards • Develop and maintain QA processes, methodologies, and best practices aligned with Flex I&O standards • Establish and monitor quality metrics and KPIs to measure case accuracy, compliance trends, and training effectiveness across all queues and markets • Conduct regular audits and calibration sessions to ensure consistent scoring, adherence to SOPs, translating findings into targeted training plans and process improvements • Collaborate with Program Managers, Team Managers, and stakeholders to identify knowledge gaps, process changes, and training needs, and develop content to address them • Manage personal workload and priorities to meet audit volume targets and training delivery schedules in a fast-paced environment • Drive automation initiatives and implement tools to improve audit efficiency, training delivery, and reporting • Report on quality metrics, training effectiveness, and trends to senior leadership, highlighting risk areas and recommending solutions • Support onboarding by creating and maintaining onboarding materials, facilitating new-hire training sessions, and ensuring readiness assessments are completed before go-live

- 1+ years of work experience - Experience developing and delivering training programs with strong analytical skills to identify trends and drive data-informed decisions - Experience developing or managing quality assurance programs, audit frameworks, or root cause analysis to drive improvements

- Familiarity with process improvement methodologies (Lean, Kaizen, Six Sigma) or instructional design and e-learning platforms - Bilingual (Spanish, Japanese, Portuguese, French)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Amazon / AWS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Amazon / AWS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Amazon / AWS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.