The posting
▪ Deliver end-to-end design solutions for attendee workflows in the AWS Events Mobile App, from research synthesis through interactive prototypes. Present multiple options and state the benefits and trade-offs of each, so product and engineering can make an informed decision.
▪ Partner with engineering, product management, and program management to ship features on a fixed event calendar, using a customer-focused, iterative design process. Work closely with mobile engineers to build the capabilities and constraints of the platform (iOS, Android, and the backend services behind them) into your designs. Design for launch dates that do not move, such as re:Invent, and make scope trade-offs visible early.
▪ Design for AI-assisted attendee experiences, starting with Concierge, where a bad pattern repeats across every attendee at an event. When the system recommends sessions, builds a schedule, or answers a question, the attendee needs to understand what it did and what to do next. Be honest about confidence, show where an answer came from, and give attendees a clear way to correct, override, or ignore a suggestion. You design the trust layer between a probabilistic system and a person with a packed agenda and limited time. Low-confidence states, empty or wrong results, and failure modes are first-class design problems, not afterthoughts.
▪ Determine the best UX solutions from attendee feedback, in-app signals, and business goals. Synthesize qualitative and quantitative data (usage analytics, survey and feedback data, session and schedule behavior) to inform design decisions at the feature and product level. Help define how we collect feedback inside the app, and use it to prioritize the roadmap, including work like the Calendar CX revamp.
▪ Use strong storytelling and presentation skills to communicate design strategy, outcomes, and deliverables to partners and stakeholders, including leadership. Present and critique work in cross-team reviews to improve your own work and share knowledge that improves the work of others.
▪ Improve design patterns, standards, methods, and processes for the team. Use and extend established UX techniques, templates, and assets, and propose new ones where they save time. Build reusable components and artifacts so the mobile app and Concierge web experience stay consistent across team members, projects, and events.
- 5+ years of design experience - Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices - Experience leading engineering design projects and interacting with cross-functional teams - Experience working with engineering and product teams to define a product and bring it to market - Knowledge of mobile and web design patterns and accessibility standards - Proficiency in Figma for high-fidelity design and interactive prototyping; familiarity with AI-assisted prototyping or coding tools to accelerate concept exploration and prototype development - Experience gathering user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Bachelor's degree or above in design, human-computer interaction (HCI), or Associate's degree - Experience working with and managing third party vendors, or experience in similar environments - Knowledge of about AWS integration and usage - Experience designing AI-assisted or recommendation-driven experiences, including confidence, explanation, feedback, error, and override patterns - Experience designing for scheduling, calendar, or personalized agenda workflows - Experience with high-traffic, event-driven, or seasonal products where launch dates are fixed - Experience using qualitative and quantitative data (usage analytics, surveys, in-app feedback) to prioritize and validate design decisions - Experience building or contributing to a design system or reusable component library - Experience designing for accessibility (WCAG) and for global audiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 117,800.00 - 160,000.00 USD annually
