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Open nowPosted today

-NEW- 12 Months Customer Care/ Customer Service Officer

AMBITION GROUP SINGAPORE PTE. LTD.

Pay
SGD 2,800 – SGD 3,200 a month
Where
Singapore
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Your applicationOpen now-NEW- 12 Months Customer Care/ Customer Service OfficerAMBITION GROUP SINGAPORE PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AMBITION GROUP SINGAPORE PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

The posting

Job Responsibilities:

· Manage and respond to customer enquiries received through various digital channels, including voice and non-voice platforms, ensuring timely, accurate and effective resolution to achieve high levels of customer satisfaction.

· Attend to customer enquiries, feedback and complaints relating to high consumption, billing discrepancies, bill presentation, account opening and termination, bill adjustments, and other account or service-related matters.

· Investigate customer concerns, provide appropriate solutions and follow up on outstanding cases to ensure issues are resolved within the required service standards.

· Ensure individual productivity, service quality and performance targets are consistently achieved while adhering to established operational procedures and guidelines.

· Collaborate with relevant internal teams where necessary to facilitate issue resolution and enhance the overall customer experience.

· Undertake other ad-hoc administrative and operational duties as assigned.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· Minimum 1 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Posting text belongs to the employer. Removal requests: contact us.

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