The posting
ADVANCE YOUR CAREER. ADVANCE THE WORLD.
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.
THE ROLE:
AMD is seeking a Sales Enablement LMS Platform Program Administrator to support the learning platforms used by AMD sales teams and external partners that sell AMD products. In this role, you will manage day-to-day platform operations, provide learner and administrator support, coordinate training content, and help ensure learning programs are ready for product launches, sales initiatives, and partner certifications.
You will collaborate with global business teams, content owners, instructional designers, subject matter experts, platform users, and technology vendors to deliver effective learning experiences. This role offers the opportunity to improve platform processes, expand the use of AI-enabled capabilities, and support learning programs that help AMD sales teams and partners successfully position and sell AMD products.
THE PERSON:
You are a detail-oriented and service-focused learning platform professional who enjoys helping people navigate technology and access the training they need. You communicate clearly with technical and nontechnical audiences, approach problems with curiosity and persistence, and follow issues through resolution.
You are highly organized, comfortable managing multiple priorities, and able to coordinate effectively across business units, regions, and external partners. You bring a continuous improvement mindset and look for practical ways to improve the learner experience, streamline platform administration, and strengthen program execution.
KEY RESPONSIBILITIES:
- Administer learning platform operations, including user access, enrollments, assignments, courses, curricula, certifications, learning paths, and learner records.
- Provide support to AMD sales teams and external partners by responding to questions about training, platform navigation, account access, course assignments, and completion status.
- Coordinate with technology vendors and AMD teams to troubleshoot platform issues, test solutions, support system updates, and communicate changes to users.
- Partner with content owners, instructional designers, and subject matter experts to upload, configure, test, publish, and maintain learning content.
- Coordinate training readiness for product launches, sales initiatives, required learning, partner enablement programs, and certifications.
- Maintain course catalogs, learning paths, training calendars, learner support resources, and administrator documentation.
- Test platform functionality, course behavior, user access, integrations, and completion tracking before and after releases or significant content updates.
- Track and report on enrollment, participation, course completion, certification progress, learner feedback, and platform performance.
- Identify recurring learner and administrator challenges and recommend improvements to platform processes, content organization, communications, and support resources.
- Develop and coordinate global communications related to training launches, deadlines, platform updates, certifications, and learning opportunities.
- Support partner registration, eligibility verification, and rewards administration, where applicable.
- Use approved AI-enabled tools to improve learner support, content administration, communications, reporting, and other platform processes.
- Partner with technology vendors, AMD teams, and platform users to evaluate, configure, test, implement, and support the adoption of AI-enabled platform capabilities.
- Manage multiple platform requests, learning initiatives, and projects across business units and geographic regions.
PREFERRED EXPERIENCE:
- Experience administering a learning management system or supporting enterprise learning, sales enablement, partner enablement, or employee training programs.
- Experience supporting sales teams, external partners, channel programs, or indirect sales organizations.
- Experience with NetExam or a comparable enterprise learning management platform is preferred.
- Familiarity with SCORM or other e-learning content standards.
- Experience supporting certifications, learning paths, product training, or enablement programs for partners that sell technology products.
- Familiarity with single sign-on, user provisioning, platform integrations, and connections between learning platforms and other business systems.
- Experience using Microsoft Excel or reporting tools to analyze learning metrics and communicate program performance.
- Experience using generative AI or other AI-enabled tools to support learning, sales enablement, customer support, content operations, communications, or reporting.
- Strong communication and customer support skills, with the ability to work effectively with technical and nontechnical audiences.
- Strong project coordination, organization, and attention to detail, with the ability to manage competing priorities and deadlines.
- A practical problem-solving approach and the ability to investigate platform issues and coordinate them through resolution.
- Experience collaborating with technology vendors, content owners, instructional designers, IT teams, business stakeholders, and global audiences.
- Proficiency with Microsoft Excel, PowerPoint, Outlook, and Teams.
ACADEMIC CREDENTIALS:
- A bachelor’s degree in Business, Marketing, Education, Communications, Learning Technologies, or a related field is preferred.
This role is not eligible for visa sponsorship.
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Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
