Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Customer Service Rep 1 & 2 year (Decatur)

Ameren69 open roles

Where
Decatur, IL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Rep 1 & 2 year (Decatur)Ameren · Decatur, IL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ameren's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Ameren postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 2 days ago

Ameren median: 4 days open

The posting

About Ameren Illinois

Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities.

Ameren Illinois delivers energy to 1.2 million electric and 812,000 natural gas customers in Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com or find us on Twitter @AmerenIllinois.

About the Position

This position follows a hybrid work model. Work location and shifts are scheduled, with shifts awarded by seniority.

Candidates, who under direct but not constant supervision will perform customer service work in a telephone contact center environment. The Customer Service Rep 1 & 2 Year must be able to do the following:

Use good business judgment when handling non-standard situations as defined in training materials.

Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.

Influence others with positive attitude with a focus on teamwork and cooperation.

Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.

Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.

Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.

Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.

Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.

Respond promptly to emergency situations and document pertinent information.

Actively contribute to team and contact center assignments including various overtime assignments.

Qualifications

A High School diploma or equivalent is required; a Bachelor's or Associate's is degree preferred. Excellent math and computer skills are required. Having customer service experience in banking, telephone, collections, insurance or other related areas preferred. Previous call center experience is strongly preferred.

As a condition of acceptance on this job, candidates who are otherwise qualified will be required to take and be recommended on medical testing/drug screening and the Edison Electric Institute Customer Service Representative (CSR) aptitude tests.

This position is covered by the IBEW bargaining agreement

The Contact Center operates 24/7/365 with a wide range of work shifts. This position includes performance DOT-covered safety sensitive functions.

Join our team as we strive to achieve our vision – "Leading the Way to a Sustainable Energy Future".

Hourly Pay:

Grade Step BB 056 Step 1 of 2 - 22.05 USD

Grade Step BB 056 Step 2 of 2 (Top Step) - 26.10 USD

Position is eligible for annual incentive payments based on company performance and subject to sole management discretion. Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. ​

If end date is listed, the posting will come down at 12:00 am on that date:

Wednesday October 14, 2026

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Ameren's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Ameren's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Ameren's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.