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Open nowPosted yesterday

Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida

American Express344 open roles

Where
CDMX, Mexico
Work mode
Hybrid
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Your applicationOpen nowAgente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad HibridaAmerican Express · CDMX, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on American Express's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. American Express postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

American Express median: 9 days open

The posting

Responsibilities

How will you make an impact in this role?

  • Deliver a great customer experience in every interaction.
  • Solve issues fast by using product knowledge and digital tools.
  • Build trust and loyalty as the first point of contact.
  • Identify customer pain points and share improvement ideas.
  • Meet and exceed key performance goals (Quality, CHT, RTF).
  • Follow procedures and document interactions with accuracy.
  • Encourage digital adoption and self-service use.
  • Participate in coaching to improve skills and results.
  • Share best practices and support peers.
  • Escalate trends that impact customers or processes.
  • Adapt quickly to new tools, policies, and customer needs.
  • Reduce repeat calls by fully resolving the issue the first time.
  • Protect customer data and act with integrity

Qualifications

Minimum Qualifications

  • Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between 6:00am and 11:00pm); weekend availability is required.
  • Bachelor’s degree completed or ongoing university studies (at least 50% of the program completed).
  • 1+ year of customer service experience (phone, chat, or face-to-face).
  • Strong communication skills with clear, customer-focused messaging.
  • Ability to manage difficult conversations with empathy and professionalism.
  • Basic proficiency using digital tools, CRMs, and multitasking while interacting with customers.
  • Availability to work on rotating schedules, including weekends/holidays.
  • Proven ability to follow procedures and meet performance expectations.

Preferred Qualifications

  • Experience in contact centers within financial services, retail, travel, or BPO environmentsBilingual proficiency (English/Spanish) in verbal and written communication.
  • Familiarity working in KPI-driven environments (Quality, CHT, RTF, FCR, ACR).
  • Experience educating customers on self-service tools or digital adoption.
  • Demonstrated ability to identify customer pain points and propose improvements.
  • Strong problem-solving and de-escalation skills in complex scenarios.
  • Experience providing peer coaching, mentoring, or training support.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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    The review screen in CV Rocket: how each CV was read, round by round.

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