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Open nowPosted today

Apprentice

American Express320 open roles

Where
Gurugram, HR, India
Work mode
Hybrid
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Your applicationOpen nowApprenticeAmerican Express · Gurugram, HR, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on American Express's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. American Express postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

American Express median: 13 days open

The posting

Job Description

As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Responsibilities

  • Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
  • Ensuring we resolve customer queries/issues to the best of our ability
  • Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
  • Deliver on Employees, Customer and Shareholder metrics as per goals
  • Adherence to Quality and Compliance guidelines
  • Communicates Effectively and have ability to recognize tone and mood of customer through written communication
  • Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
  • End to end customer service via chat servicing
  • Ability to Address 2-3 conversations simultaneously

Qualifications

  • Bachelor’s degree
  • Not more than 5 years of difference between highest education degree completion date and Joining date
  • Should not have enrolled in any prior Government Apprenticeship programs
  • Strong attention to detail and accuracy
  • Good communication and interpersonal skills
  • A willingness to learn and adapt to new tasks and challenges
  • Ability to maintain confidentiality
  • Shift timings - 24*7 Rotational Preferred Qualifications
  • Proficiency in basic computer applications (e.g., Microsoft Office Suite)
  • Ability to work effectively in a team environment Compliance Language At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Career development and training opportunities

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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  1. A CV for this posting

    Written against American Express's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on American Express's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    American Express's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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