The posting
Job Description
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
We are seeking a Senior Product Manager to lead partner integrations for Agentic Commerce at American Express. Working closely with AI platforms, payment service providers, wallet providers, merchants, technology partners, and internal stakeholders, you will translate platform capabilities into scalable partner implementations that drive adoption while maintaining the highest standards of customer trust, security, and operational excellence.
This position will focus on the strategy and execution required to enable seamless, secure agent-driven transactions, including defining the experiences, platform capabilities, and trust frameworks needed to scale across partners and future use cases. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with engineering, product, and cross-functional teams, this person will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust.
This position requires a unique combination of product strategy, payments expertise, and partnership management.
As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this person will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
Responsibilities
Product Strategy
- Define partner‑specific strategies and roadmaps that support the broader Agentic Commerce vision and platform strategy
- Identify opportunities to expand ecosystem adoption and evaluate emerging partnership models and channels
- Partner across American Express to define and champion industry standards and protocols for Agentic Payments
- Analyze adoption trends, performance metrics, customer outcomes, and partner feedback to drive continuous optimization
- Partner with platform, network, and growth teams to ensure alignment across platform capabilities, infrastructure investments, and future innovation initiatives
- Balance near-term execution priorities with long-term strategy to support the overall product vision
- Keep a pulse on market trends, competitive landscape, and industry shifts in payments to inform continuous product evolution
- Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture
Partner Enablement
- Lead the development and execution of strategic integrations across AI platforms, digital wallets, PSPs, merchants, and ecosystem partners
- Translate platform capabilities into scalable partner implementations that balance customer experience, technical feasibility, risk, and business objectives
- Influence partner roadmaps and integration priorities to align with American Express ecosystem objectives
- Bring structure to ambiguous, cross-ecosystem problems by defining how data flows across merchants, PSPs, and AI/LLM partners to support fraud, servicing, and Card Member experiences
- Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders
Risk and Compliance
- Partner closely with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions
- Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to governance principles and payments regulations to ensure compliant and secure payment experiences
- Support audit processes and respond to regulatory inquiries as needed
Qualifications
Minimum Qualifications
- 5+ years of experience in product management, leading product development initiatives, or similar role
- Experience launching products across multi‑sided platforms and ecosystem businesses
- Experience launching products, partnerships, or capabilities within rapidly evolving markets
- Experience utilizing customer research, analytics, and data to drive product strategy and roadmap decisions
- Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
- Exceptional communication and relationship-building skills across cross-functional teams; able to engage, influence, and inspire stakeholders to drive collaboration and alignment
- Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in
- Proven experience leading strategic integrations, platform partnerships, ecosystem products, or large‑scale technology initiatives
- Highly organized self-starter with strong ownership mentality and business track record
- Strong understanding of APIs, platform architectures, developer ecosystems, and integration models
- Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines
- Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
- Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
- Skilled at balancing big picture strategy and tactical details
- Team player, comfortable with ambiguity, open to feedback, willing to collaborate and grow
- Flexible and comfortable with iteration; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input
- Willingness to be creative within the bounds of the highly regulated financial services environment
Preferred Qualifications
- Experience managing strategic partnerships with large‑scale technology companies
- Familiarity with fraud prevention, risk management, authorization systems, and transaction decisioning platforms
- Strong knowledge of card payments infrastructure, issuer processing, card lifecycle management, and network tokenization frameworks
- Familiarity with regulatory, compliance, policy, or governance requirements within emerging technology domains
- Experience contributing to industry standards, interoperability frameworks, or ecosystem governance initiatives
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for this position.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
