Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Senior Manager Risk Management

American Express326 open roles

Where
Gurugram, HR, India
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Manager Risk ManagementAmerican Express · Gurugram, HR, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on American Express's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. American Express postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted today

American Express median: 9 days open

The posting

Job Description

Enterprise Communications & MarTech Experiences (ECMX), Global Business Enablement (GBE) team is responsible for embedding and enhancing risk and control excellence across ECMX. This team centralizes management, guidance, and governance of ECMX's key operational risk and compliance activities, including the Risk and Control Self-Assessment (RCSA), Project Guardian, audit and exam management, and issues management.

The Senior Manager, Risk Management position will be part of ECMX GBE team. As part of GBE, this role is designed to ensure that risk management is not an afterthought but a core part of how ECMX builds, delivers, and governs servicing communications globally. This position will play a pivotal role in shaping and strengthening the first line of defense within ECMX. It will act as a critical connector between ECMX’s business strategy and its risk management obligations. The successful candidate will not only ensure compliance and audit readiness but will also embed a culture of proactive risk ownership and help deliver business outcomes by improving processes and simplifying areas with heavy risk and governance burden.

This position will report into the Director, Risk Management GBE, and will lead a team of 2-3 Analysts/Senior Analysts and serve as the primary liaison with Control Management, Compliance, and ECMX's product and operations leaders to ensure risks are effectively identified, assessed, mitigated, and governed.

Responsibilities

  • Oversee the execution of the RCSA process, ensuring alignment with enterprise risk frameworks, consistent application of scoring methodologies, and timely completion of assessments and testing.
  • Drive control enhancement and standardization, ensuring new initiatives and technologies are designed with proactive risk management and compliance adherence.
  • Partner with Control Management to interpret policy requirements and operationalize them within ECMX processes and products.
  • Manage the Issue Management lifecycle, including providing guidance to leadership on process risk issues, control design, and mitigation strategies related to enterprise servicing communications.
  • Manage audit and exam readiness: coordinate responses to internal/external audit inquiries, draft and validate management action plans, and monitor closure evidence.
  • Drive business outcomes by simplifying processes with heavy risk and governance burden.
  • Foster a culture of risk awareness and accountability by embedding operational risk management principles within day-to-day decision-making.
  • Synthesize insights, themes, and trends from issues, incidents, Audits, and control testing results to identify improvement opportunities and share best practices across ECMX and partner organizations.
  • Develop and mentor a team of business enablement professionals, building subject matter expertise in risk and control framework, process design, and audit readiness.

Qualifications

  • Three plus years of experience in risk management/process management, compliance, or control execution within a complex global organization (preferably servicing operations).
  • Strong understanding of the risk and control framework, including RCSA methodology.
  • Detailed understanding of the issue management lifecycle.
  • Experience in managing internal and external audit requests end-to-end, including coordinating with stakeholders, validating supporting evidence and ensuring timely and accurate delivery.
  • Ability to translate policy and risk requirements into actionable business processes and scalable controls.
  • Proven ability to develop and leverage AI tools and solutions to enhance quality, consistency and productivity across risk management lifecycle.
  • Strong project and change management skills, with the ability to execute multiple initiatives simultaneously.
  • Strong communication, partnership and interpersonal skills with the ability to influence senior leaders and cross-functional partners.
  • High learning agility, resilience, and the ability to lead through change in a dynamic environment.
  • Excellent analytical and problem-solving skills, with strong attention to detail.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against American Express's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on American Express's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    American Express's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.