The posting
Job Description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With opportunities to work with the latest technologies and a commitment to supporting the broader engineering community through open source, our mission is to power your success.
The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
American Express Ads, Offers, and Dining Technology brings together our advertising, offers, and dining platforms to elevate the Membership experience. The team drives the expansion of Amex Offers, the development of innovative digital advertising capabilities, and leads the end-to-end technology integration and platform development of our dining services to create seamless connections between diners, restaurants, and the broader American Express Membership ecosystem.
American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader Amex Membership ecosystem. You’ll help shape the future of how people discover, book, and enjoy dining worldwide.
Responsibilities
- Lead the design, development, testing, deployment, documentation, and operation of end-to-end software solutions across frontend and backend systems.
- Build reliable, performant, accessible, and intuitive web experiences using modern front end technologies and frameworks.
- Design, build, and maintain scalable backend services, APIs, integrations, and data-driven applications.
- Own major features and technical initiatives throughout the software development lifecycle, from design and implementation through production operation and continuous improvement.
- Make consistent, high-quality engineering contributions with limited oversight and help establish a high bar for engineering quality, reliability, and maintainability.
- Act as a technical leader by following and improving engineering practices, including shared tooling, reusable components, coding standards, documentation, and development workflows.
- Lead and participate in code reviews and develop comprehensive automated testing across the stack, including unit, integration, and end-to-end testing.
- Debug complex software issues across frontend, backend, data, and infrastructure layers; identify root causes and drive fixes for defects and production incidents.
- Build and maintain reliable synchronous, background, and event-driven processes, including appropriate retry, recovery, and failure-handling strategies.
- Improve application and system observability through structured logging, meaningful metrics, monitoring, alerting, and practical operational documentation.
- Drive improvements to application performance, accessibility, dependency management, code quality, and technical architecture.
- Collaborate closely with product managers, designers, engineers, infrastructure teams, and other cross-functional partners to deliver intuitive, user-focused solutions.
- Partner across engineering and infrastructure teams to support safe, reliable, and repeatable releases.
- Adhere to and advocate for security, compliance, accessibility, and operational best practices throughout the development lifecycle.
- Mentor other engineers and help strengthen technical skills and engineering practices across the team.
Leadership
- Operate effectively and independently with minimal direction while taking ownership of complex technical problems.
- Influence team and technical outcomes by proposing thoughtful improvements and constructively challenging outdated approaches.
- Increase team productivity by improving workflows, reducing friction, and creating tools and patterns that help engineers deliver stronger results faster.
- Set a high bar for engineering quality, reliability, security, accessibility, and maintainable code.
- Mentor and support other engineers while encouraging sound technical judgment and balanced decision-making between delivery speed and long-term sustainability.
- Collaborate effectively across engineering, product, design, and infrastructure teams and communicate technical decisions clearly to both technical and non-technical partners.
- Demonstrate continuous learning and help the team evaluate and adopt technologies and engineering practices that meaningfully improve our products and development processes.
Qualifications
- Bachelor’s degree in computer science, computer engineering, or equivalent practical experience.
- 5+ years of professional software development experience.
- Hands-on experience designing, building, deploying, and operating business-critical web and backend applications.
- Strong understanding of modern web application architecture across frontend, backend, APIs, data stores, and production environments.
- Strong experience with JavaScript/TypeScript and web fundamentals, including HTML and CSS, along with experience using modern frontend frameworks such as React.
- Backend development experience with Java.
- Experience designing, building, integrating, and supporting REST and gRPC APIs.
- Experience with distributed systems, algorithms, data structures, and database design.
- Practical experience with relational and non-relational databases, including data modeling, query optimization, and schema evolution.
- Experience operating production applications, including troubleshooting, incident response, performance tuning, monitoring, and reliability improvements.
- Understanding of modern frontend engineering practices, including accessibility standards, responsive UI patterns, browser performance, and application performance optimization.
- Experience with modern software development practices and tooling, including version control, CI/CD, automated testing, code reviews, and iterative delivery.
- Strong debugging and problem-solving skills with the ability to reason across application layers and identify root causes of complex issues.
- Strong communication and collaboration skills, particularly when working with product, design, engineering, and infrastructure partners.
- Comfortable using AI-assisted engineering tools to accelerate development, testing, debugging, and troubleshooting while applying strong technical judgment.
- Commitment to continuous learning and thoughtful adoption of new technologies, tools, and engineering practices.
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Technologies You May Work With
Frontend: React, TypeScript, JavaScript, HTML/CSS, Node.js
Backend: Java
APIs & Data: REST, gRPC, MySQL, MariaDB, PostgreSQL, MongoDB, Redis, Kafka
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
