The posting
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The AR Customer Payments Specialist is responsible for processing all daily forms payments – i.e. checks, lockbox, ACH/EFTs, credit cards. This role also entails working on refunds, NSF payments, moving misapplied payments, locating missing payments and working on credits on account. Depending on the company, it may require printing invoices/statements or working on collections.
Key Performance Indicators
- Accuracy and timeliness of cash posted
- Unapplied Cash
- Misapplied Cash
- Monthly Cash Goals
- Credits on Account
Principal Duties and Responsibilities
- Work with daily lockbox file to post all payments
- Pull daily bank payment files to post to billing system
- Process and post credit card payments
- Open mail/scan/process/deposit non-lockbox checks – mobile deposits
- Research missing or misapplied payments
- Reconcile payments back to the bank prior to posting
- Check and credit card refunds
- Research Delinquent loan payments, determine if need to go to collections
- Assist with data needed for audit requests
- Review/Process chargebacks and reverse NSF payments
- Send Monthly Statements to loan customers
- Process Bad Debt Recovery payments
- Approve/apply credit memos and adjustments
- Process intercompany payments/transfers/invoices
CANDIDATE SUMMARY
Required Experience
- Minimum 1 year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction based services preferred
- Experience in cash processing preferred
- Finance or Banking background a plus
- Knowledge of Excel/Google Sheets as well as Microsoft Office
Required Leadership Traits and Characteristics
- Strong communication and interpersonal skills
- Strong attention to detail and high level of accuracy
- Ability to maintain a high level of confidentiality and professionalism
- Excellent organizational skills
- Be able to work as a team and independently
Formal Education, Qualifications or Training
- High School Diploma OR GED required
- Experience in finance, banking or cash posting preferred
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
- 401(k) retirement plan with company-matching contributions
Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
