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Open nowPosted 636 days ago

Helpdesk Technician ( Remote )

American Real Estate1 open role

Where
California, USA
Work mode
Remote
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Your applicationOpen nowHelpdesk Technician ( Remote )American Real Estate · California, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on American Real Estate's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 636 days ago

The posting

We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while resolving their concerns. The ideal candidate will possess strong technical skills and a passion for helping others, ensuring that all inquiries are addressed promptly and effectively.

KEY RESPONSIBILITIES:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Respond quickly and effectively to requests from the service coordinator
  • Monitor service queue & tickets to ensure work is completed in a timely manner and service levels are met
  • Create clear & articulate records of all work performed, sufficient to withstand scrutiny
  • Ensure company policy is adhered to in both work performed and client configurations
  • Ensure consistency of deployment of new workstations, servers & cloud services.
  • Troubleshoot, test & analyze using best-practice standards

Required Experience:

  • Associate degree or equivalent experience required; bachelor's degree preferred.
  • Minimum of two (2) years job-related experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
  • Understanding of and ability to utilize Active Directory and Office 365 to create accounts and maintain proper security.
  • Ability to diagnose hardware and software operational errors and product failures.
  • Must be able to problem solve, think analytically, and be attentive to detail.
  • Ability to effectively communicate in a courteous manner with non-technical people.
  • Ability to work under time constraints in an accurate and orderly manner.
  • Ability to handle multiple tasks efficiently and organize work to meet deadlines.
  • Ability to maintain confidential information as well as exercise discretion when working with confidential information.
  • Ability to work independently with minimal supervision.

ALL ABOUT YOU

Every real estate transaction is different. Every search, every showing, every staging, every offer, every closing… all unique. And getting it right isn’t just about following a process… it’s about following up. It’s about following through. It’s about following your instincts.

At American Real Estate, ERA Powered, it's our job to follow your lead. Only have time for after hours showings? No problem. A constant communicator? Done. Never done this before? Got it covered. Long wish list? Check, check and check.

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  1. A CV for this posting

    Written against American Real Estate's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on American Real Estate's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    American Real Estate's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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