The posting
American Leak Detection of Minnesota is looking for a qualified Office Manager who has the ability to oversee and assist in the operations of a staff of Customer Service Representatives and Field Technicians, as well as assist in managing new business initiatives. Previous experience in a service industry is a plus. Working with enterprise customer relationship management software (such as Salesforce) is highly desirable.
Benefits Include:
- Paid Training
- Paid Vacation (PTO)
- Paid Sick time
- Paid Holidays
- Medical, Dental, and Prescription Benefits
- 401-K
- Tuition Assistance Programs
- Paid Travel Time (as applicable)
* Note: Occasional out-of-town travel may be required for training and/or business purposes. Expenses will be covered as applicable.
The ideal Office Manager candidate can:
- Manage scheduling, customer communication, paperwork, and office operations
- Be comfortable coordinating between customers, technicians, and management
- Have excellent phone, email, and customer-service skills
- Be Service Oriented
- Be able to multitask and prioritize in a busy service-business environment
- Be comfortable with learning and using new technology
- Enjoy working with customers and operations personnel in the office and the field
- Be proficient with computer software, such as MS Office Suite
- Have Salesforce experience as this is a plus
- Exceptional team player; energetic, goal oriented, positive, optimistic, and has a great attitude!
General Office Manager Job Responsibilities:
- Oversee the work of all office employees to ensure they work productively, meet deadlines and adhere to company standards
- Ensure top performance of office staff by providing them with adequate coaching, mentoring, and guidance
- Manage internal staff relations
- Provide backup for Customer Service Representatives (CSR’s)
- Answer incoming service calls & web inquiries and accurately record information from customers into electronic database
- Dispatch service orders to technicians, and relay messages regarding jobs via email, phone, and text
- Assist with collections and coordinate with accounting staff
- Handle customer questions and complaints; forward to appropriate technician or GM, when required
- Assist in training newly on boarded CSR’s in office protocols and procedures
- Track company vehicles used by technicians
- Knowledge of ALD's Fleet Management
- Manage Field Equipment & Supplies
- Maintain equipment and supply inventory
- Transport equipment to technicians at job sites
- Marketing
- Support third-party product initiatives (e.g., StreamLabs smart shutoff valves)
- Support online presence & reputation management (e.g., Google Business Page, etc.)
Education & Experience:
- High School or equivalent, college degree a plus
- At least 5 years of proven office management
- Excellent time management skills and ability to multitask and prioritize work
- Excellent written and verbal communication skills
- Computer skills and knowledge of office software packages
- Knowledge of human resources management practices and procedures
- Knowledge of business and management principles
About Us: Founded over 50 years ago, and teaming with our great people, American Leak Detection has become the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
