The posting
Position Title: Assistant Manager, Retail Reports To: General Manager Department: Operations FLSA Status: Exempt Position Purpose and Objectives As a Retail Assistant Manager, you will play a key role in the daily operations of the store, ensuring a positive shopping experience for customers while supporting the General Manager (GM) in achieving business goals. You will lead, train, and develop team members, uphold company values, and drive operational excellence. Your ability to manage sales, inventory, and staff development will directly impact the store’s profitability and community impact. Roles and Responsibilities
Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates. Provide coaching, performance evaluations, and development plans to enhance team productivity and engagement. Foster a positive and inclusive work environment that promotes teamwork, motivation, and career growth. Lead by example in delivering outstanding customer service and training employees on best practices. Address and resolve customer inquiries, concerns, and complaints professionally and efficiently. Build strong relationships with customers and the local community to drive brand loyalty and repeat business. Support sales targets by optimizing merchandising strategies, creating an engaging shopping environment, and promoting upselling opportunities. Assist in overseeing daily store operations, including opening/closing procedures and maintaining a clean, organized, and visually appealing store. Manage inventory control, product quality, and loss prevention efforts to minimize shrinkage and optimize sales. Ensure accuracy in cash handling, deposits, and financial reporting. Enforce company policies, procedures, and safety regulations while conducting regular audits and compliance checks. Collaborate with HR and Asset Protection on investigations and corrective actions when necessary. Support donation processing by ensuring efficient intake, organization, and donor engagement. Work closely with management to enhance store performance through optimized donation flow and a positive donor and shopping environment.
Skills and Qualifications
3+ years of experience in a retail management, logistics, or operations role. Strong leadership and team-building skills with a proven ability to motivate staff. Excellent communication, organizational, and problem-solving abilities. Proficiency in Microsoft Office and familiarity with POS systems. Ability to multitask in a fast-paced environment. Successful completion of background check, motor vehicle check, and drug screen. Valid driver’s license and a clean driving record.
Competencies Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands:
Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling. Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level. Continuously - Standing on tile/concrete, talking, seeing, and hearing.
Other:
Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed. Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.
Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve. #IND123
