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Open nowPosted 84 days ago

Service Specialist

americo40 open roles

Pay
$16 – $18 an hour
Where
Kansas City, MO, US
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Your applicationOpen nowService Specialistamerico · Kansas City, MO, US

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. americo postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 84 days ago

americo median: 1 days open

The posting

Ozark National Life Insurance is hiring a full-time Service Specialist to join our expanding team!

The hours for this position are Monday – Friday, 8:00 AM – 4:30 PM, on site at our downtown Kansas City, MO office location.

Overview

This role supports policyholders, agents, and internal teams and plays a key role in responding to customer inquiries, resolving issues, and processing basic service transactions with a focus on customer retention within established guidelines and service level expectations.

Key Responsibilities

  • Respond to incoming policyholder and agent calls, letters, and emails regarding billing issues, policy provisions, service questions, and general concerns while maintaining a high level of professionalism.
  • Build positive rapport with customers to support retention and satisfaction.
  • Identify and escalate complex issues to more experienced staff when appropriate.
  • Update customer information in the database during and after each interaction.
  • Review policy files, process requested changes and financial transactions, and issue confirmation correspondence.
  • Maintain current knowledge of products, procedures, policies, and privacy regulations.
  • Process payments by phone.
  • Perform receptionist duties as needed.
  • Assist with departmental and company projects.
  • Update department correspondence and support other teams with communication needs.
  • Research policy files and prepare detailed responses to customer inquiries and complaints.

Required Qualifications

  • Demonstrated experience with basic computer skills, including Microsoft Windows, Outlook, Word, and Excel.
  • Professional and personable telephone etiquette with the ability to remain courteous at all times.
  • Ability to learn, comprehend, and apply knowledge of products and procedures.
  • Strong organizational skills.
  • Problem-solving abilities with attention to detail.
  • Strong written and verbal communication skills.
  • Self-motivated with the ability to work independently and as part of a team.
  • High school diploma or GED required.

Preferred Qualifications

  • Previous customer service experience, preferably in insurance or financial services.

Ozark National Life Insurance is a wholly owned subsidiary of Americo Financial Life and Annuity Insurance Company

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